Mandarin-Speaking Customer Support Specialist
1 week ago
Salary: $20.00
Location: Remote within the United States (Fluency in Mandarin required)
Position SummarySafeRide Health is seeking dedicated and compassionate individuals to fill the role of Customer Service Representative. This position involves managing inbound and some outbound communications. The main responsibility is to collect and input detailed trip information to arrange non-emergency medical transportation for both urgent and non-urgent healthcare appointments, respond to member inquiries, and address complaints.
Key Responsibilities- Handle incoming calls from members, medical facilities, transportation providers, and health plans.
- Accurately document ride details to ensure successful transportation.
- Verify member eligibility.
- Respond to member questions regarding transportation services.
- Assess and identify additional needs of members.
- Document member concerns.
- Collaborate with internal departments to resolve real-time issues efficiently.
- Perform other related duties as assigned.
- Fluency in Mandarin (verbal) is essential.
- High school diploma or equivalent required.
- Minimum of one year experience in a high-volume inbound call center environment.
- Exceptional problem-solving abilities and the capacity to maintain professionalism in high-pressure situations.
- Strong verbal and written communication skills, with the ability to effectively present and influence.
- Positive, helpful attitude with excellent interpersonal skills and conflict resolution capabilities.
- Ability to work collaboratively within a team.
- Typing speed of 35 words per minute or more.
- Flexibility to adapt to changing business, strategy, and technology needs.
- Empathy towards members and their guardians.
- Experience working with diverse populations and personalities.
- Successful completion of a criminal background check and sanctions check.
- Legal authorization to work in the U.S.
- Availability to work flexible hours, including nights and weekends.
- A well-lit, dedicated, and quiet workspace free from interruptions.
- A notebook or desktop computer with a minimum processing speed of 1.6 GHz and 16 GB of usable RAM.
- High-speed broadband service (wired only) with a minimum of 150 Mbps for dedicated use or 300 Mbps for shared environments.
SafeRide Health is committed to enhancing access to care by streamlining the delivery of non-emergency medical transportation across the United States. Utilizing proprietary technology and a nationwide network of vetted transportation providers, SafeRide Health offers payers and health systems a more efficient method to deliver cost-effective, on-demand transportation while improving the patient experience.
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Houston, Texas, United States SafeRide Health Full timeJob OverviewSalary: $20.00Location: Remote (United States)Language Requirement: Must be fluent in Mandarin (verbal)SafeRide Health is seeking dedicated and compassionate individuals to fill the role of Customer Service Representative. This position involves managing inbound and some outbound calls, primarily focused on collecting and entering detailed trip...
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