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Logistics Support Specialist

2 months ago

Houston, Texas, United States TPI Staffing Group Full time
Logistics Support Specialist

Position Type: Long Term Temporary
Compensation: $24.00 per hour

Working Hours: Flexible options available between 7:00 AM - 4:30 PM or 8:00 AM - 5:00 PM

Language Requirement: Proficiency in Mandarin is essential.

Key Responsibilities:
  • Operate within an office environment located in a warehouse setting.
  • Assist new clients by providing support, communicating with customers, and collaborating with shipping and receiving departments to monitor orders, backorders, and troubleshoot issues.
  • Act as the main point of contact for clients, addressing their inquiries and delivering accurate information regarding inventory, shipments, and product availability.
  • Help clients track their shipments and resolve any challenges that may occur during transit and upon arrival.
  • Handle customer feedback and complaints professionally, striving for high levels of customer satisfaction.
  • Investigate discrepancies to identify and resolve issues related to orders, shipment errors, or quality standards.
  • Work with both internal and external teams to ensure effective communication and coordination throughout the supply chain.
  • Maintain and update databases with precise and relevant information.
  • Prepare regular reports on inventory status and performance metrics.
  • Analyze historical data to identify any inventory irregularities.
  • Follow established Standard Operating Procedures (SOP).
  • Resolve cases within the defined Service Level Agreement (SLA).
  • Provide comprehensive training materials and documentation for external stakeholders.
  • Facilitate the onboarding process for new suppliers.
  • Quickly learn and adapt to new systems and processes to improve operational efficiency.
Qualifications:
  • Bilingual in English and Mandarin is required.
  • Strong analytical abilities to interpret data and make informed decisions.
  • Proficient in Microsoft Office applications.
  • Detail-oriented with a focus on accuracy in managing inventory data.
  • Excellent problem-solving skills to navigate challenging situations.
  • Strong communication and teamwork skills to collaborate effectively with various departments.
  • A high school diploma or equivalent relevant experience is mandatory.