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Spanish-Speaking Customer Support Specialist
2 months ago
Salary: $14.00 per hour
Frontline Call Center is actively seeking skilled candidates for a remote position as a Bilingual-SPANISH Customer Service Representative.
Join our Specialized Bilingual Support Team:
Are you interested in being part of an innovative customer service team that leverages technology to resolve issues daily? At Frontline Call Center, we prioritize technology while delivering exceptional customer service—all from the comfort of your home, with benefits included. If you believe you are a suitable candidate for our team, please read on.
Position ResponsibilitiesAs a dedicated bilingual support agent, your primary responsibility will be to assist one of our specialized accounts. This role involves managing inbound calls, emails, or chat support for a specific account. You will adhere to a structured process and document each interaction in the Frontline Connection CRM (Customer Relationship Management) system. Your tasks will include gathering and verifying customer information and accurately recording it in the designated system.
Essential Qualifications- Fluency in reading, writing, and speaking Spanish is required.
- Strong verbal and written communication skills.
- Ability to manage challenging customer interactions and de-escalate situations effectively.
- Demonstrated empathy and control during calls.
- Exceptional attention to detail and multitasking abilities.
- Proficient in navigating multiple systems on a computer.
- Technical skills sufficient for installing/uninstalling software and troubleshooting personal equipment.
- Experience in a call center environment.
- Background in customer service.
- Experience in a high-volume call setting.
- Prior remote work experience.
- Basic technical support skills.
- Availability for training during weekdays.
- Training sessions occur during daytime hours.
- Open availability to work shifts within the company's operational hours.
- Consistent attendance is crucial.
- A quiet home workspace with a locking door is essential to minimize background noise during calls.
- Desktop Windows Computer (NO MACs or Chrome Books).
- Processor: Intel i5, i7, or i9 (recent generation) / AMD Ryzen 3, 5, 7, or 9 (recent generation).
- Minimum 8GB RAM; 16GB RAM preferred.
- Dual Monitor setup.
- A high-quality USB headset.
- Must be hardwired at all times.
- Internet speed requirements:
- 20Mbps Download
- 10Mbps Upload
- Less than 20ms ping stability
- Hourly Rate: $14.00
- Medical, Dental & Vision benefits available after 60 days of employment.
- 401k with company match eligibility after one year of employment.
- Paid Time Off eligibility after one year of employment.
- Quarterly bonus for perfect attendance.
Note: Frontline Call Center is a W4 employer and does not hire independent contractors.
Currently, Frontline is hiring only in select states. Candidates must reside in the U.S.
