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Porsche Service Advisor

1 month ago

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Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team at Porsche West Houston. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.

Key Responsibilities:
  • Schedule service appointments and obtain customer and vehicle data prior to arrival when possible.
  • Provide a complete and accurate written cost estimate for labor and parts, establishing a promised time.
  • Check on the progress of repairs throughout the day and contact customers regarding any changes in the estimate or promise time.
  • Test-drive vehicles or refer to the test technician as necessary.
  • Maintain a high level of customer satisfaction and advise customers on the care of their vehicles.
  • Follow all company safety policies and procedures and immediately report any accidents to a manager or supervisor.
Requirements:
  • High school diploma or equivalent.
  • Ability to read and comprehend instructions and information.
  • Two years of experience in a dealership position.
  • General knowledge of vehicle mechanical operations.
  • ASE certification preferred.
  • Sales experience preferred.
  • Professional personal appearance and excellent oral and written communication skills.
Additional Information:

All applicants must be authorized to work in the USA and perform duties and responsibilities in a safe manner. Additionally, all applicants must be able to demonstrate the ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver's license.