Chevrolet Service Advisor

3 weeks ago

Houston, Texas, United States DeMontrond Full time
Service Advisor Job Description

DeMontrond is seeking a highly motivated and experienced Service Advisor to join our team. As a Service Advisor, you will act as a liaison between our clients and our service technicians, ensuring seamless communication and exceptional customer service.

Key Responsibilities:
  • Provide exceptional customer service, greeting clients in a prompt and courteous manner
  • Listen to client needs and clearly articulate information on repair orders
  • Satisfy client's immediate needs, presenting additional services in a low-key, high-integrity manner
  • Observe factory suggestions on maintenance items and advise clients on the value of maintaining their vehicles
  • Present a menu of recommended maintenance and additional services to every client
  • Asertain client needs, collecting information necessary for service or repair diagnosis
  • Provide accurate estimates of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs
  • Write Repair Orders, detailing problems and pertinent information, and secure client signature for authorization of repair or service
  • Maintain strict adherence to dealership policy on client vehicle care and operation
  • Inform clients of repair diagnosis, sell repairs and services needed or required for proper operation
  • Forward repair or service estimate changes to client following technician's diagnosis
  • Sell and manage extended warranties and complete required documentation
  • Inspect quality of vehicles following repairs or service to verify that all authorized work is performed and performed properly
  • Follow up progress of each repair order during the day and contact clients by phone or email twice daily to notify them of any changes to the status or estimated time of completion
  • Handle minor client concerns or misunderstandings, repair, and document changes on repair order
  • Reply to voice and email messages in a timely manner where either internal or external clients are concerned
  • Notify clients when repairs are completed and vehicle is ready for delivery
  • Review and explain repairs and associated costs with client upon completion of service
  • Document verbal, in-person, and written approvals on repair orders and add-on sales
  • Keep Service Manager informed of all problems and potential problems involving clients, repairs, and equipment
  • Notify technicians of changes to repair status
  • Encourage clients to complete manufacturer surveys to provide feedback
  • Coordinate work overflow
  • Maintain a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs
  • Maintain a record of status of special order parts
  • Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards
  • Maintain required hours per repair order (HPR) in accordance with dealership standards
  • Attend weekly department meetings
Requirements:
  • High school diploma or general education degree (GED)
  • One to three months related experience and/or training
  • Equivalent combination of education and experience
  • Operator's Driver's License (must be insurable)

DeMontrond offers a competitive benefits package, including medical, vision, dental, and supplemental insurance, 401K retirement savings plan, paid time off, holiday pay, and company-paid continuing education and training. We are an equal opportunity employer and welcome applications from diverse candidates.

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