Healthcare Customer Service Representative
1 month ago
Join a dynamic team at Gainwell, where your contributions are valued in a culture that prioritizes flexibility, learning, and career development.
As a Healthcare Customer Service Representative in Topeka, KS, you will assist clients in improving the health and well-being of their community.
Embrace the opportunity to work with a team dedicated to innovative solutions in healthcare.Here are the responsibilities for this role:
- Provide efficient and friendly customer service, addressing concerns related to claims, eligibility, and more.
- Respond promptly to customer inquiries and offer comprehensive support.
- Assist callers with technical issues and guide them through portal navigation.
- Document calls thoroughly and accurately.
- Collaborate professionally with team members and customers while meeting targets.
The ideal candidate will have:
- High school diploma or G.E.D.
- Two or more years of inbound telephone customer service experience.
- Proficiency in computer applications and problemsolving skills.
- Strong time management and communication abilities.
- Background in the healthcare industry preferred. Expectations for this role include working in an office environment initially and may transition to remote work as needed. Candidates must be residents of Kansas, within 20 miles of Topeka, and available for an 8hour shift Monday through Friday. Embrace a fastpaced, evolving industry with Gainwell. The salary range for this position is competitive and includes benefits such as vacation policy, 401(k) match, health benefits, and educational assistance. Join Gainwell's team to contribute to a company that prioritizes collaboration, innovation, and inclusion. Gainwell Technologies is committed to diversity and being an Equal Opportunity Employer. Celebrate diversity and grow your career with us.
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