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Customer Service Representative

2 months ago

Topeka, Kansas, United States Elevance Health Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Elevance Health. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our customers, providing timely and accurate information, and resolving complex issues in a professional and courteous manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about our products and services.
  • Resolve customer complaints and issues in a professional and courteous manner, escalating complex issues to senior team members as needed.
  • Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience.
  • Stay up-to-date on product and service offerings, as well as company policies and procedures, to provide accurate and informed responses to customer inquiries.
  • Meet or exceed performance metrics, including first call resolution, customer satisfaction, and average handle time.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of customer service experience in a healthcare or related industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, internal stakeholders, and senior team members.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
  • The chance to make a meaningful impact on the lives of our customers, while contributing to the success of a leading healthcare company.