Customer Service Representative

3 days ago


Topeka, Kansas, United States SilverLion Inc Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at SilverLion Inc. as an International Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service to our international clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Process international customer orders, including checking order entries, processing in SAP, and coordinating with relevant departments.
  • Communicate directly with international customers, coordinating orders with shipping, and ensuring timely delivery, taking into account country-specific requirements.
  • Provide technical advice and information to customers on products and applications.
  • Forward and coordinate further inquiries or customer requirements to the respective departments.
  • Provide administrative support to sales managers.

About You

To be successful in this role, you will need to have:

  • Completed commercial training.
  • Experience in export processing, preferably in a similar industry.
  • Excellent language skills in French and English, with good knowledge of German.
  • Strong MS Office skills.
  • Experience with SAP is a plus, but not required.

What We Offer

As a valued member of our team, you can expect:

  • A secure job in the growth sector of health with excellent future prospects.
  • Opportunities for shaping and growth in the attractive environment of the dental market with exciting target groups.
  • Flat hierarchies and a highly motivated team that allows for independent work.
  • Possibility for mobile work.
  • Intensive training and development opportunities.


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