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Bilingual Patient Coordinator

2 months ago


Oakland, California, United States Neptune Dental Management Full time
Job Title: Bilingual Patient Coordinator

We are seeking a highly skilled and enthusiastic Bilingual Patient Coordinator to join our team at Neptune Dental Management. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Responsibilities:
  • Greet patients with a warm and friendly demeanor, making them feel welcome and at ease.
  • Manage patient appointments and maintain the office schedule to ensure efficient operations.
  • Answer phone calls and emails promptly and professionally, providing information and scheduling appointments as needed.
  • Verify insurance coverage and assist patients with billing and payment inquiries.
  • Maintain a clean and organized front office area, ensuring a positive and professional environment.
  • Collaborate with the dental team to ensure seamless patient experiences.
Requirements:
  • Bilingual in English and Spanish is required.
  • Previous experience in a customer service or receptionist role is preferred.
  • Excellent communication and interpersonal skills are essential.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in computer skills and experience with dental software is a plus.
  • Must be dependable, punctual, and able to work well independently as well as part of a team.
About Us:

Neptune Dental Management is a proud partner of Image Specialty Partner (ISP), a doctor-led dental partnership organization throughout Northern California and Oregon. We believe that a healthy, beautiful smile is more than just an aesthetic feature – it is a catalyst for confidence and self-esteem. Guided by our fundamental values of Integrity, Efficiency, Teamwork, and Going Above and Beyond, we are committed to excellence in every facet of our work and providing the best experience for our patients.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.