Resident Services Coordinator

3 days ago


Oakland, California, United States Spanish Speaking Unity Council Full time
Job Title: Resident Services Coordinator

Join the Spanish Speaking Unity Council team as a Resident Services Coordinator, where you will play a vital role in fostering community cohesion and enhancing service utilization for residents across multiple affordable housing properties.

About the Role:

This is an on-site position that requires a dedicated and motivated individual to assess resident needs, develop and/or identify programming, provide resources, and connect residents to essential services. The successful candidate will have excellent interpersonal skills, a strong understanding of community resources, and the ability to work effectively with a diverse population.

Responsibilities:
  • Foster a positive atmosphere for all residents by promoting available services and programs effectively.
  • Prioritize housing retention referrals and Property Management referrals to resolve resident issues and ensure a healthy and safe living environment.
  • Evaluate resident needs and goals, providing tailored support and follow-up to ensure effective service delivery and goal attainment.
  • Connect residents to essential community resources, including health and wellness services, financial or rental assistance, food security programs, transportation options, and more.
  • Design and deliver community-building activities, events, and workshops that address residents' needs, enhance engagement, and improve job readiness, barrier removal, and employability.
  • Provide assistance to residents by identifying financial and employment needs, offering coaching, helping with job applications, and connecting them to relevant financial and career services.
  • Collect and manage data, track resident progress, and assist with reporting and administrative tasks as needed.
  • Actively coordinate with other organizations, businesses, and City agencies to offer social, educational, and health/wellness opportunities.
  • Coordinate food bank orders and shopping for residents.
  • Assist the Resident Services Manager in tracking expenses according to organizational policies.
Qualifications:
  • Minimum 2 years' experience working with low-income families or individuals as a case manager, counselor, educator, or service navigator in social services, housing navigation services, or community development.
  • Preferred 2 years' experience working in residential programs, including shelters, transitional housing, or other residential facilities for youth and adults.
  • Demonstrate excellent track record of exceeding expectations in current or prior employment, strong professional judgment, and achieving outcomes.
  • Experience in affordable housing or knowledge of Fair Housing Law is a plus.
  • Knowledge of various systems and providers in Alameda County is strongly preferred, including health services, financial assistance programs, County social services, wrap-around services, etc.
  • High level of interpersonal skills necessary to work effectively and respectfully with a diverse population of cultural, ethnic, and economic backgrounds, and persons with disabilities.
  • Have reliable attendance, be dependable, resourceful, and follow through with resident requests.
  • Motivated and able to work independently with minimal supervision, as well as in a team setting.
  • Bilingual in Spanish is required.
Essential Functions:
  • Intermediate computer skills with experience using MS Office (Word, Excel, PowerPoint).
  • Regularly required to operate standard office equipment (personal computer, photocopier, fax, etc.).
  • Regularly required to sit for long periods of time, and occasionally stand and walk.
  • Regularly required to use hands to operate computer and other office equipment.
  • Must be able to climb stairs, reach, bend, lift 15-00 pounds, crawl, kneel, stoop, and twist.
Pre-Employment Requirements:
  • Background Check.
  • Tb Test.


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