Resident Services Coordinator
3 days ago
Join the Spanish Speaking Unity Council team as a Resident Services Coordinator, where you will play a vital role in fostering community cohesion and enhancing service utilization for residents across multiple affordable housing properties.
About the Role:This is an on-site position that requires a dedicated and motivated individual to assess resident needs, develop and/or identify programming, provide resources, and connect residents to essential services. The successful candidate will have excellent interpersonal skills, a strong understanding of community resources, and the ability to work effectively with a diverse population.
Responsibilities:- Foster a positive atmosphere for all residents by promoting available services and programs effectively.
- Prioritize housing retention referrals and Property Management referrals to resolve resident issues and ensure a healthy and safe living environment.
- Evaluate resident needs and goals, providing tailored support and follow-up to ensure effective service delivery and goal attainment.
- Connect residents to essential community resources, including health and wellness services, financial or rental assistance, food security programs, transportation options, and more.
- Design and deliver community-building activities, events, and workshops that address residents' needs, enhance engagement, and improve job readiness, barrier removal, and employability.
- Provide assistance to residents by identifying financial and employment needs, offering coaching, helping with job applications, and connecting them to relevant financial and career services.
- Collect and manage data, track resident progress, and assist with reporting and administrative tasks as needed.
- Actively coordinate with other organizations, businesses, and City agencies to offer social, educational, and health/wellness opportunities.
- Coordinate food bank orders and shopping for residents.
- Assist the Resident Services Manager in tracking expenses according to organizational policies.
- Minimum 2 years' experience working with low-income families or individuals as a case manager, counselor, educator, or service navigator in social services, housing navigation services, or community development.
- Preferred 2 years' experience working in residential programs, including shelters, transitional housing, or other residential facilities for youth and adults.
- Demonstrate excellent track record of exceeding expectations in current or prior employment, strong professional judgment, and achieving outcomes.
- Experience in affordable housing or knowledge of Fair Housing Law is a plus.
- Knowledge of various systems and providers in Alameda County is strongly preferred, including health services, financial assistance programs, County social services, wrap-around services, etc.
- High level of interpersonal skills necessary to work effectively and respectfully with a diverse population of cultural, ethnic, and economic backgrounds, and persons with disabilities.
- Have reliable attendance, be dependable, resourceful, and follow through with resident requests.
- Motivated and able to work independently with minimal supervision, as well as in a team setting.
- Bilingual in Spanish is required.
- Intermediate computer skills with experience using MS Office (Word, Excel, PowerPoint).
- Regularly required to operate standard office equipment (personal computer, photocopier, fax, etc.).
- Regularly required to sit for long periods of time, and occasionally stand and walk.
- Regularly required to use hands to operate computer and other office equipment.
- Must be able to climb stairs, reach, bend, lift 15-00 pounds, crawl, kneel, stoop, and twist.
- Background Check.
- Tb Test.
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