Repair Quote Specialist

7 days ago


Edison, New Jersey, United States C&C Lift Truck, Inc. Full time
Job Summary

C&C Lift Truck, Inc. is seeking a highly skilled Service Writer to join our team. As a key member of our service department, you will be responsible for managing all aspects of customer repair quotes, ensuring seamless communication with customers, and coordinating daily schedules for our technicians.

Key Responsibilities
  • Quote Management: Create and manage customer repair quotes, including requesting parts pricing, determining labor time, and writing quotes.
  • Customer Communication: Interface with customers on quoted repairs, answer questions, and provide updates on expected service dates and ETAs.
  • Inventory Management: Maintain an inventory of all customer repairs awaiting approval.
  • Follow-up and Resolution: Follow up with customers who have not signed off on quoted repairs and resolve any issues in a timely manner.
  • Service Coordination: Manage assigned technicians to ensure effective completion of day-to-day service operations, coordinate technician schedules to align customer account needs and technician capabilities, and open workorders in a timely fashion.
  • Special Billing Procedures: Follow all special billing procedures for major accounts, including verifying correct POs, work acceptance through customer portals, and amounts matching approved work.
  • Job Progress Management: Monitor overall job progress, ensuring field technicians diagnose problems within two hours of arrival at customer locations and make recommendations for technicians to utilize technical communicators in troubleshooting complex issues.
  • Communication and Collaboration: Establish regular communication with account managers to resolve any ongoing issues with customers' accounts and work closely with the Parts Department to acquire correct parts and pricing.
  • Reporting and Record-Keeping: Monitor technicians' timecards, maintaining accurate records for customer invoicing, and adjust technician timecards in Tinnacity daily to correct and minimize unbilled or standby time.
  • Payroll and Job Closure: Review and submit technician payroll information to the front office and ensure technicians follow all work order procedures, keeping accurate time and parts on job, filling out PM checklists, obtaining customer signatures, closing out day, and completing jobs.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 1-2 years' experience in a shop or service environment, preferably with an automotive background and experience as a Service Writer.
  • Geographic Knowledge: Geographic understanding of New York, New Jersey, and Pennsylvania is a must.
  • Technical Skills: Proficient in Microsoft Suite (Word, Excel, Outlook).
  • Soft Skills: Ability to work independently, effectively prioritize demands, and execute tasks; strong written and verbal communication skills; excellent customer service skills; keen attention to detail; and reliability and punctuality in reporting for work as scheduled.
  • Additional Requirements: Valid Driver's License.


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