Customer Service Ambassador
2 months ago
About Us
Ez Auto Glass Installers Inc is a leading provider of automotive windshield repair and replacement services.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.
Key Responsibilities
- Provide price quotes and schedule appointments for windshield repair and replacement services
- Identify customer needs and provide solutions to meet those needs
- Escalate complaints and provide helpful solutions to ensure a positive customer experience
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Provide estimates and schedule appointments
- Filing and clerical duties
Requirements
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
What We Offer
Competitive compensation, paid time off, and a dynamic work environment.
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