Table Games Supervisor

2 weeks ago


Battle Creek, Michigan, United States Firekeepers Casino Full time


POSITION OVERVIEW:

Accountable for ensuring adherence to the organization's policies and protocols while overseeing the operations of designated table games to uphold game integrity and enhance guest satisfaction.

KEY RESPONSIBILITIES:

The following outlines the primary responsibilities associated with this role. Additional tasks may be assigned as necessary by management. All duties must be executed in compliance with applicable regulations and the organization's specific policies and practices.
  • Implements performance benchmarks, policies, and procedures related to table games such as Blackjack, Craps, Roulette, Mini Baccarat, and Big 6, ensuring alignment with gaming regulations.
  • Verifies the bankroll from the prior shift for accuracy; assists management in the physical verification of bankroll during shift transitions.
  • Monitors gameplay, guests, and dealers to ensure the accuracy of games and protection of game integrity.
  • Ensures that all games progress at an appropriate pace.
  • Fosters positive guest relations by providing an enjoyable gaming experience through addressing inquiries, resolving conflicts, and coordinating with beverage servers.
  • Responsible for tracking player activity, including buy-ins, duration of play, win/loss records, and average bets.
  • Maintains a thorough understanding of local gaming laws (Tribal, federal, state, etc.) and associated regulations, along with the organization's internal controls and policies.
  • Familiar with accounting procedures and administrative tasks related to Table Games, including fills, credits, and marker transactions.
  • Upholds the highest standards of confidentiality.
  • Commits to maintaining a consistent attendance record as per the organization's Attendance Policy.
  • Serves as an exemplary representative of the organization.
SUPERVISORY DUTIES:

Exercises supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include maintaining adequate staffing levels; conducting interviews, hiring, and training team members; planning, assigning, and directing work; evaluating performance; rewarding and addressing disciplinary actions; and resolving complaints and issues.

MINIMUM QUALIFICATIONS:

Applicants must possess the necessary education, training, and experience to demonstrate the ability to effectively perform the essential duties and responsibilities. The organization reserves the right to verify the adequacy of a candidate's qualifications through the interview process and assessments.

The qualifications listed below are generally representative of the education, experience, and skills required to successfully fulfill the essential duties and responsibilities:

- High School diploma or GED.
- Minimum of two years' experience in table games dealing and supervision.
- Strong organizational and interpersonal skills are essential.
- Must be at least 21 years of age.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety regulations, operating instructions, and procedural manuals. Capable of writing routine reports and correspondence. Proficient in speaking effectively before groups of customers or employees.

MATHEMATICAL SKILLS:

Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals, as well as applying mathematical concepts such as probability and statistical inference.

REASONING ABILITY:

Ability to identify problems, gather data, establish facts, and draw conclusions. Capable of interpreting a wide range of technical instructions in mathematical or diagrammatic form and managing several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this role.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While executing the duties of this position, a team member is regularly required to communicate verbally and audibly. The team member is also regularly required to stand, walk, sit, and use hands to handle or manipulate objects, tools, or controls. Occasionally, a team member may need to reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work is conducted throughout various areas of the facility where noise levels can range from quiet to loud, depending on business activity. Must be able to work in a smoke-filled environment.

INDIAN PREFERENCE:

Indian preference will be applied in the selection of qualified applicants in accordance with the applicable employment code, which provides employment preferences to Tribal citizens and other Native Americans.

The organization reserves the right to modify the above job description as necessary.

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