Table Games Manager

7 days ago


Battle Creek, Michigan, United States Firekeepers Casino Full time
Job Summary

We are seeking a highly skilled and experienced Floor Operations Supervisor to join our team at FireKeepers Casino. As a key member of our Table Games department, you will be responsible for ensuring the smooth operation of our table games, providing exceptional guest service, and maintaining a safe and secure gaming environment.

Key Responsibilities
  • Game Integrity and Compliance: Enforce performance standards, policies, and procedures related to table games, ensuring compliance with gaming regulations and maintaining the highest level of game integrity.
  • Guest Service and Relations: Provide exceptional guest service, promoting positive guest relations and ensuring a delightful gaming experience by answering questions, resolving disputes, and providing assistance as needed.
  • Team Management: Supervise and manage a team of table games dealers, providing guidance, training, and support to ensure they are equipped to provide excellent guest service and maintain game integrity.
  • Operational Efficiency: Monitor and maintain the efficient operation of table games, ensuring that games move at an appropriate pace and that all necessary procedures are followed.
  • Reporting and Record-Keeping: Maintain accurate records and reports, including tracking player activity, win/loss data, and other relevant metrics.
Requirements
  • Education and Experience: High school diploma or equivalent required; two years of experience in table games dealing and supervision preferred.
  • Skills and Abilities: Strong organizational and interpersonal skills, ability to work in a fast-paced environment, and proficiency in both written and verbal English communication.
  • Physical and Environmental Demands: Ability to stand, walk, and move throughout the casino floor, as well as work in a smoke-filled environment.
Preferred Qualifications
  • Indian Preference: FireKeepers Casino Hotel reserves the right to apply Indian preference in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code.
What We Offer

As a Floor Operations Supervisor at FireKeepers Casino, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional guest service and ensuring the smooth operation of our table games. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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