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Home Cafe Restaurant Floor Supervisor

2 months ago

Cripple Creek, United States Bronco Billy's Casino Full time
  1. Provides hands-on supervision of restaurant operations and support staff, including bus persons, wait persons, hosts/hostesses, dishwashers, cooks, prep cooks and breaker.
  2. Assists in supervision of restaurant operations to ensure quality services to guests and employees. Develops, maintains and enhances positive relations with all guests and employees.
  3. Assists in supervision of restaurant programs for compliance with safety and employment laws and the Colorado Limited Gaming Act.
  4. Manages and develops an effective staff by assisting and making recommendations in hiring, training, scheduling, rewarding and disciplining staff, and performance reviews. Supervises and develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale and effective employee relations.
  5. Monitors that all assigned employees have reported to work, and makes schedule adjustments for proper coverage. Assures computers are working properly, and that the restaurant is ready to open, i.e., wait station prepared, food properly stored and of standard quality, TV on proper channel, prep kitchen, etc.
  6. Ensures all employees wear and maintain all uniforms properly, including nametags. Supervisor must wear gaming license if in possession of one.
  7. Ensures that all employees are informed of company and department policies and procedures.
  8. Ensures that employee timecards are reviewed and authorized as required for payroll processing.
  9. Attends and participates in departmental meetings and provides clarification and guidance regarding various restaurant issues, goals and objectives. Makes professional contacts with other companies and industry professionals regarding restaurant issues.
  10. Assists to anticipate, reduce or eliminate complaints from guests.
  11. Assists, as directed, with monthly inventory reconciliation of all restaurants and prepares all necessary paperwork.
  12. Alerts supervisor of any concerns regarding the quality, selection and variety of all food and beverages.
  13. Follows established security protocols to ensure that restaurant work environment is safe.
  14. Maintains alertness for performance of all responsibilities, and a general awareness of restaurant operations at all times and customer satisfaction. Keeps supervisor informed of any concerns.
  15. Performs duties in compliance with the Colorado Limited Gaming Act and internal policies and procedures.
  16. Within the realm of the responsibility of the job, maintains a clean and safe work environment. Performs duties in compliance with safety procedures, which includes use of safety equipment.Incumbents are responsible for following safety procedures, identifying unsafe practices or conditions and informing their supervisor or the Safety Committee of unsafe conditions, as directed.
  17. Attendance: reports to work as scheduled, on time, and ready to work.
  18. Performs other duties, including special projects, as needed and directed.


$20.00+ per hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership tuition reimbursement and more.