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Technical Support Specialist I

2 months ago

Norfolk, Virginia, United States Mode5 Full time
Job Overview

Position Title: IT Support Specialist I
Department: Technical Support
Employment Type: Regular Full-Time

About Us:

Mode5 has been recognized as one of the top small businesses in Virginia, and we pride ourselves on being a leading provider of IT solutions and consulting services for over two decades. Our commitment to excellence has positioned us as a trusted partner for clients seeking innovative technology solutions.

This role offers a dynamic work environment where you will engage with a variety of technologies and collaborate with skilled professionals, ensuring that no two days are the same.

Qualifications:

As an IT Support Specialist, you should possess a solid understanding of Microsoft technologies, workstations, and networking, coupled with a strong emphasis on customer service.

  • 1 to 2 years of experience in remote and onsite desktop support
  • Proficient in Windows 10/11 and Microsoft 365
  • Experience with Active Directory user management and basic networking
  • Background in Managed Services or Technology Consulting is advantageous

Key Responsibilities:

In this role, you will address a diverse range of technical challenges, including:

  • Diagnosing and resolving user support issues while ensuring high levels of customer satisfaction.
  • Providing support for desktops, software, and networks across various environments.
  • Identifying, configuring, and troubleshooting network issues related to routers, switches, and connectivity.

Benefits:

At Mode5, your contributions will significantly impact our clients daily, and you will have the opportunity to work with cutting-edge technologies. We prioritize personal and professional development and have a strong track record of promoting from within.

  • Free Fridays: Enjoy every other Friday off, fully paid.
  • Competitive Salary
  • Comprehensive Medical, Dental, and Vision Coverage
  • Simple IRA Savings Plan with Company Matching
  • Support for Certifications and Bonus Programs
  • Paid Holidays and Vacation Time
  • Casual Work Environment
  • Employee Engagement Events
  • Life Insurance Benefits
  • Flexible Telecommuting Options
  • Referral Bonus Program

We are an Equal Opportunity Employer.