Technical Support Specialist

1 day ago


Norfolk, Virginia, United States Crescens Full time

Crescens is seeking a skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals. Your duties will include documenting, maintaining, upgrading or replacing hardware and software systems, supporting and maintaining user account information, and performing basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. You will also be responsible for preparing or assisting in the preparation of service record documentation, showing awareness of standards and regulatory requirements related to assigned tasks, and providing technical assistance and support for applications and hardware problems. Additionally, you will install, maintain, move, and assist in testing and upgrading new and existing hardware/software, review and recommend procurement of information technology equipment, and maintain the necessary security controls over software. The ideal candidate will have extensive experience with Microsoft Office, CompTIA A+ Certification, and proficiency in English. They will also have a good understanding of computer systems, mobile devices, and other tech products, as well as customer-oriented and cool-tempered skills. If you are a highly self-motivated and directed individual with a strong technical background, we encourage you to apply for this exciting opportunity.



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