Salesforce Administrator

At LNB Solutions, we're seeking an experienced Salesforce Admin & Copado Technical Support Specialist to join our team. This role is critical in providing advanced technical support to our customers, managing support tickets, and working closely with both non-technical and technical teams.

The ideal candidate will have a strong background in Salesforce administration, experience with Copado deployment processes, and a working knowledge of QA to ensure high-quality resolution of tickets before they are passed on to customers.

Key Responsibilities:

• Triage and manage support tickets, ensuring timely and accurate resolutions.
• Provide advanced Salesforce administration, including no-code support for customers.
• Utilize Copado to manage deployment processes and assist with troubleshooting deployment issues.
• Collaborate with developers for code-related support issues.
• Perform quality assurance (QA) testing on tickets before passing completed work to customers.
• Work directly with customers to resolve admin-level issues and guide them through solutions.
• Ensure all customer issues are thoroughly documented and tracked in the support system.

Required Qualifications:

• Advanced Salesforce Admin Certification (preferred).
• 3+ years of experience in Salesforce administration.
• Hands-on experience with Copado for deployment and version control.
• Strong problem-solving skills and the ability to work collaboratively across teams.
• Experience with QA processes to ensure accurate testing and verification of support tickets.
• Excellent communication skills and customer service orientation.
• Ability to manage multiple tasks and prioritize based on urgency and impact.

What We Offer:

• Competitive salary and benefits package.
• Remote work flexibility.
• Opportunities for growth and continuous learning within the Salesforce ecosystem.