IT Support Specialist

2 days ago


Norfolk, Virginia, United States Mode5 Full time
Job Title:

IT Support Specialist I

Job Summary:

Mode5 is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving a wide variety of challenging issues, and maintaining customer satisfaction.

Key Responsibilities:
  • Troubleshoot and resolve user support issues while maintaining customer satisfaction.
  • Support desktops, software, and networks in multiple environments.
  • Diagnose, configure, and resolve network issues involving routers, switches, and connectivity.
Requirements:
  • Minimum of 1 to 2 years' of remote and onsite desktop support experience.
  • Direct experience with Windows 10/11 and Microsoft 365.
  • Hands-on experience with Active Directory user administration and basic networking.
  • Managed Services or Technology Consulting experience a plus.
Benefits:
  • Competitive compensation.
  • Medical, dental, and vision insurance.
  • Simple IRA savings plan with company match.
  • Certification assistance and bonus reward program.
  • Paid holidays and vacation days.
  • Causal work environment.
  • Employee social events.
  • Life insurance coverage.
  • Incidental telecommuting.
  • Employee referral bonus.

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