IT Support Specialist

2 days ago


Norfolk, Virginia, United States Xylem I LLC Full time
Job Title: Help Desk Technician

We are seeking a skilled IT Help Desk Technician to join our team at Xylem Tree Experts. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our employees, ensuring the smooth operation of our information technology systems.

Key Responsibilities:
  • Respond to technical inquiries via various channels, including email, online chats, phone, and in-person interactions
  • Provide clear, step-by-step instructions to employees for troubleshooting and resolving technical issues
  • Collaborate with desktop support engineers to deliver exceptional customer service
  • Communicate effectively with employees to understand their technical needs and provide timely solutions
  • Stay up-to-date with the latest technology trends and advancements to enhance our IT systems
Requirements:
  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
  • Strong verbal and written communication skills
  • Ability to work in a team-oriented environment with a patient and friendly demeanor
  • Commitment to providing exceptional customer service
  • 6 months of experience in IT, preferably in a help desk or technical support role
Preferred Qualifications:
  • Passion for problem-solving and customer service
  • Tech-savvy with experience working in a tech-related field
  • Ability to diagnose and resolve a variety of technical issues
  • Team-oriented mindset with an openness to constructive feedback
  • Eagerness to learn new technologies and systems
  • 1 year of experience working as an IT help desk technician or in a similar customer support role, with desktop support experience
  • Office 365 experience is a plus

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