Technical Support Specialist
5 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Quadient. As a Technical Support Specialist, you will be responsible for ensuring that our customers receive exceptional support and service.
Key Responsibilities- Provide technical support to customers via phone, email, and chat
- Assess and prioritize customer cases, assigning them to the appropriate support team
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of Quadient's products and services
- Communicate effectively with customers to understand their needs and provide solutions
- Strong technical skills and knowledge of software applications
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and critical thinking skills
- Ability to learn new technologies quickly
- A competitive hourly pay range of $14.62-$21.92
- A comprehensive benefits package, including health, dental, and vision insurance
- A 401(k) retirement plan with company match
- Flexible work arrangements, including remote work options
- Opportunities for professional growth and development
At Quadient, we value diversity, equity, and inclusion. We are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our differences are what make us stronger and more innovative.
We are an equal employment opportunity employer and welcome applications from all qualified candidates. If you require any accommodations during the application process, please let us know.
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