Help Desk Technical Specialist

4 days ago


Norfolk, Virginia, United States Metronome LLC Full time

Job Summary

As a Help Desk Support Specialist II at Metronome LLC, you will rely on extensive experience and judgment to plan and accomplish goals. This role may involve leading and directing the work of others.

Key Responsibilities

  • Serve as the initial point of contact for troubleshooting hardware and software problems.
  • Respond to end-user requests for support to resolve basic computer, application, system, device, access, or performance issues.
  • Utilize product information or solution database to research, troubleshoot, and deliver solutions.
  • Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
  • Escalate problems to appropriate levels or teams to achieve issue resolution.
  • May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
  • Fulfills all service level standards for response time and quality.

Requirements

  • Possesses a moderate understanding of general aspects of the job.
  • 1+ years of experience in a help desk role or similar.
  • Knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • IAT Level I certified.

About Metronome LLC

Metronome LLC is a company that values technical expertise and customer satisfaction.



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