IT Support Specialist

4 days ago

The Woodlands, United States The Woodlands Specialty Hospital Full time
Job Description

We are seeking a highly skilled IT Support Specialist to join our team at The Woodlands Specialty Hospital. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and patients.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to staff and patients, including troubleshooting and resolving software and hardware issues.
  • Network and System Administration: Maintain and administer our network and computer systems, ensuring they are running smoothly and efficiently.
  • Software Installation and Maintenance: Install, configure, and maintain software applications and systems, ensuring they meet the needs of our staff and patients.
  • Help Desk Services: Respond to technical support requests from staff and patients, providing assistance and guidance as needed.
  • Problem Solving: Investigate and resolve technical issues, using your analytical and problem-solving skills to find effective solutions.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in computer science or related field preferred.
  • Experience: Minimum two years of experience in IT support or related field; experience with network and system administration, software installation and maintenance, and help desk services preferred.
  • Skills: Expert computer skills, including proficiency in software applications and systems; strong analytical and problem-solving skills; excellent communication and interpersonal skills.
Competencies
  • Professional Maturity: Ability to separate emotional feelings from real issues.
  • Responsibility: Ability to accept choices made and results they have led to.
  • Communication: Ability to write and speak effectively, actively listen to others, and give feedback.
  • Flexibility: Ability to demonstrate responsiveness and adaptability following change initiatives.
  • Intelligence: Ability to understand information and apply new knowledge.
  • Energetic: Exhibits high levels of energy and enthusiasm.
  • Organized: Efficient in structuring tasks to be accomplished.
  • Computer Savvy: Ability to use technology efficiently and effectively.
  • Customer Service: Ability to enhance customer satisfaction.
  • Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization.
  • Integrity and Respect: Demonstrates utmost level of integrity.
  • Interpersonal Communication: Writes and speaks effectively based on psychological, relational, situation, environmental, and cultural dynamics within the situation.
  • Collaboration and Partnership: Encourages participation from team members.
  • Manages Change: Demonstrates flexibility with changing environments.
  • Problem Solving: Resolves issues in a timely manner.
  • Attention to Detail: Follows procedures to ensure entry of data.
  • Organization: Uses time efficiently by prioritizing and planning work activities.
  • Judgment: Ability to make independent decisions.
  • Teamwork: Works with others to accomplish objectives and shows support for decisions.
  • Quality: Sets high standards to ensure quality in work performed.
  • Accountability: Takes responsibility for adhering to all company policies, procedures, and performance expectations.
Work Environment
  • Well-lighted, heated, and/or air-conditioned indoor office setting with adequate ventilation.

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