Client Admissions Specialist

2 weeks ago

The Woodlands, United States Navita Health Full time
Job Overview

At Navita Health, we prioritize compassionate care.

In an era where mental health challenges are prevalent, accessing quality support is becoming increasingly difficult. Individuals seeking assistance often find themselves navigating a complex system that can leave them feeling overlooked and undervalued. The sterile environments and impersonal approaches often associated with treatment can exacerbate their struggles, leaving them yearning for a more personalized and supportive experience.

We believe that those in distress deserve attentive support, comprehensive care, and a nurturing environment to recover and reflect. Our approach focuses on the individual, empowering them on their healing journey by addressing both symptoms and underlying issues through evidence-based therapies, psychiatric support, and holistic lifestyle strategies. We offer a tailored, concierge-style approach to mental health care, blending the comfort of a luxury setting with the warmth of genuine hospitality.

We invite you to become part of our diverse team of professionals as we work together to enhance mental health care.

Our comprehensive compensation package includes a competitive salary, generous paid time off, a 401k plan with employer contributions, and employer-sponsored disability and life insurance. We are also looking to introduce paid parental leave soon.

Position Title: Client Admissions Specialist

Reports To: Director of Admissions / Facility Administrator

Position Type: Full-Time

Role Summary: The Client Admissions Specialist at Navita Health is tasked with overseeing the intake and admissions process for new clients, ensuring a seamless and efficient experience. This position entails assessing potential clients, collaborating with clinical teams, maintaining precise records, and delivering exceptional customer service to clients and their families.

Key Responsibilities:

Client Evaluation and Assessment:

  • Conduct initial evaluations and screenings for prospective clients to ascertain eligibility for services.
  • Collect and review essential documentation, medical histories, and insurance details.
  • Work alongside clinical staff to determine the suitability of admissions based on established clinical criteria.

Management of Admissions Process:

  • Oversee the complete admissions process from the first inquiry to final acceptance.
  • Ensure the timely and accurate completion of all admission-related paperwork and documentation.
  • Communicate admission outcomes to clients, families, and referral sources in a timely manner.

Support for Clients and Families:

  • Provide clear and empathetic communication to clients and their families regarding the admissions process.
  • Address any inquiries or concerns clients or families may have about treatment options and facility policies.
  • Offer guidance and support to clients and families during their transition into the facility.

Collaboration with Internal Teams:

  • Coordinate with clinical, administrative, and financial teams to ensure a smooth admissions process.
  • Facilitate communication between clients, families, and treatment teams to align care plans.
  • Ensure all necessary pre-admission evaluations and assessments are completed.

Record Management and Compliance:

  • Maintain accurate and current records of all admissions and related documentation.
  • Ensure adherence to all relevant regulatory requirements and accreditation standards.
  • Monitor and report on admission trends, metrics, and outcomes.

Outreach and Relationship Building:

  • Assist in outreach initiatives to foster relationships with referral sources, including healthcare providers and community organizations.
  • Engage in marketing efforts to promote the facility's services and programs.
  • Represent the facility at community events and outreach activities.

Commitment to Continuous Improvement:

  • Identify opportunities to enhance the admissions process and improve client experience.
  • Implement feedback from clients, families, and staff to drive continuous improvement initiatives.
  • Stay informed on best practices and industry trends in behavioral health admissions.
Qualifications:
  • Education: Bachelor's degree in Social Work, Psychology, Healthcare Administration, or a related field. A Master's degree is preferred.
  • Experience: Minimum of 2-3 years of experience in a behavioral health or healthcare environment, ideally in an admissions or intake capacity.
  • Skills:
    • Exceptional communication and interpersonal skills.
    • Strong organizational and time-management capabilities.
    • Ability to work independently and collaboratively within a team.
    • Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.
    • A compassionate and empathetic approach to client care.
  • Certifications: Relevant certifications in behavioral health, counseling, or social work are advantageous.
Working Environment:
  • Primarily operates in an office setting within the behavioral health facility.
  • May require occasional evening or weekend hours.
  • Engagement with clients, families, and healthcare professionals.

This job description outlines the primary duties and responsibilities of the Client Admissions Specialist in a behavioral health facility. It is not an exhaustive list and may be subject to change as needed.

Navita Health is dedicated to providing equal employment opportunities to all employees and applicants for employment. We recruit, hire, and employ individuals based on job-related qualifications and abilities and we welcome applications from a diverse range of candidates.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We also provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

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