IT Support Engineer

2 weeks ago

The Woodlands, United States Bowman Williams Full time

Are you an IT Support Specialist looking for a new and exciting opportunity? Join our team at a fast-growing Managed Service Provider (MSP) where you will have the chance to work with a diverse range of clients in industries such as healthcare, finance, and non-profit organizations. Our service offerings include Managed Services, IT Consulting, Cyber Security, and Cloud Solutions.

We are currently looking for an IT Support Engineer to provide top-notch support to our clients. The ideal candidate will have experience working for an MSP and will be comfortable troubleshooting a variety of technologies, including virtualization, cloud, networking, and Windows systems. This position offers the opportunity for career advancement and gaining hands-on experience in backend system administration.


Responsibilities:

  • Provide first-line technical support for clients via phone, email, or on-site visits.
  • Diagnose and resolve basic issues related to low voltage systems including CCTV, access control, and structured cabling.
  • Assist in the installation, configuration, and maintenance of low voltage systems.
  • Perform routine checks and preventive maintenance on systems to ensure optimal performance.
  • Identify and troubleshoot issues related to low voltage wiring, connectivity, and functionality.
  • Utilize diagnostic tools and techniques to resolve problems efficiently.
  • Communicate effectively with clients to understand their technical issues and provide clear, concise instructions or solutions.
  • Ensure customer satisfaction by addressing concerns promptly and professionally.
  • Maintain detailed records of service requests, actions taken, and resolutions provided.
  • Document installation processes, changes, and repairs for future reference.
  • Collaborate with senior technicians and IT staff to resolve complex issues.
  • Support project teams in the implementation and deployment of new systems or upgrades.
  • Follow company policies and procedures, including safety and regulatory guidelines.
  • Ensure that all installations and repairs adhere to industry standards and best practices.


Requirements:

  • MUST have experience working for an MSP (Managed Services)
  • Technical or vocational training in IT or low voltage systems
  • Previous experience in a technical support role or similar environment preferred.
  • Basic knowledge of low voltage systems such as CCTV, access control, and structured cabling.


Low Voltage Experience:

  • Proficient in providing Tier 1 support, including troubleshooting and resolving basic IT issues such as email connectivity, printer problems, and laptop functionality.
  • Experience in handling Microsoft 365 (M365) support tasks, including password resets and user management.
  • Basic knowledge of Active Directory (AD) for user account management and password resets.
  • Hands-on experience in installing, configuring, and troubleshooting security cameras and wireless access points.
  • Relevant certifications (e.g., low voltage licensing, IT certifications like CompTIA A+, Network+) are a plus but not required.


Benefits:

  • Certification reimbursement
  • Medical Insurance: 50% employer-paid
  • Dental Insurance: 50% employer-paid
  • Long-Term/Short-Term Disability (LTD/STD)
  • 401(k) Plan: 3% employer match
  • Paid Time Off (PTO): 3 weeks
  • Sick Days: 5 days annually
  • Paid Holidays: 8 days
  • Performance Bonuses


Holiday Schedule:

Team A: 3 days off for Thanksgiving

Team B: 3 days off for Christmas (plus the holiday)

  • IT Support Engineer

    2 weeks ago

    The Woodlands, United States Bowman Williams Full time

    Are you an IT Support Specialist looking for a new and exciting opportunity? Join our team at a fast-growing Managed Service Provider (MSP) where you will have the chance to work with a diverse range of clients in industries such as healthcare, finance, and non-profit organizations. Our service offerings include Managed Services, IT Consulting, Cyber...

  • Reliability Engineer

    3 months ago

    The Woodlands, United States Entergy Full time

    JOB SUMMARY/PURPOSE : Responsible for engineering design and support for power distribution. Performs a wide variety of planning, maintenance, and design engineering activities related to routine, non-routine, and emergency restoration duties. Project areas may include grid/system design, operations and maintenance, planning, asset management,...

  • Substation Engineer

    2 weeks ago

    The Woodlands, United States Kiewit Full time

    Requisition ID: 173379 Job Level: Entry Level Home District/Group: Kiewit Power Engineering Department: Design Engineering Market: Power Employment Type: Full Time Position Overview As an entry-level Substation Engineer, you will be a part of a growing team that supports all aspects of the construction process by performing innovative design engineering...

  • Substation Engineer

    2 weeks ago

    The Woodlands, United States Kiewit Full time

    Requisition ID: 173379  Job Level: Entry Level  Home District/Group: Kiewit Power Engineering  Department: Design Engineering  Market: Power  Employment Type: Full Time  Position Overview As an entry-level Substation Engineer, you will be a part of a growing team that supports all aspects of the construction process by performing...

  • Automation Engineer

    2 weeks ago

    The Woodlands, United States Brunel Full time

    Contact: Stephanie JonesSend Resumes to: S.Jones@brunel.netJob Description: Automation EngineerLocation: The Woodlands (Hybrid Position)Type: Ongoing Contract RoleDepartment: Supporting Midstream Engineering and Operations GroupJOB SUMMARYThis position provides I&E/Automation Engineering support to the Client's midstream engineering and operations...

  • Automation Engineer

    2 weeks ago

    The Woodlands, United States Brunel Full time

    Contact: Stephanie JonesSend Resumes to: S.Jones@brunel.netJob Description: Automation EngineerLocation: The Woodlands (Hybrid Position)Type: Ongoing Contract RoleDepartment: Supporting Midstream Engineering and Operations GroupJOB SUMMARYThis position provides I&E/Automation Engineering support to the Client's midstream engineering and operations...

  • Substation Engineer Intern

    7 days ago

    The Woodlands, United States Kiewit Full time

    Requisition ID: 173381 Job Level: Internship Home District/Group: Kiewit Power Engineering Department: Design Engineering Market: Power Employment Type: Full Time Temporary Position Overview We are looking to hire students pursuing a degree in Electrical Engineering with a Power Delivery focus! These interns will assist with performing engineering and...

  • Substation Engineer Intern

    2 weeks ago

    The Woodlands, United States Kiewit Full time

    Requisition ID: 173381 Job Level: Internship Home District/Group: Kiewit Power Engineering Department: Design Engineering Market: Power Employment Type: Full Time Temporary Position Overview We are looking to hire students pursuing a degree in Electrical Engineering with a Power Delivery focus! These interns will assist with performing engineering and...

  • Pressure Systems Engineer

    1 month ago

    The Woodlands, United States Dagen Full time

    We are currently seeking a Pressure Systems Engineer to provide program support and technical guidance US plants. The pressure systems engineer will collaborate with the Mechanical Integrity team, Reliability Engineers, plant personnel and the capital projects team to support fixed equipment analysis, repairs, and upgrades. Primary Responsibilities:Provide...

  • Pressure Systems Engineer

    3 weeks ago

    The Woodlands, United States Dagen Full time

    We are currently seeking a Pressure Systems Engineer to provide program support and technical guidance US plants. The pressure systems engineer will collaborate with the Mechanical Integrity team, Reliability Engineers, plant personnel and the capital projects team to support fixed equipment analysis, repairs, and upgrades. Primary Responsibilities:Provide...

  • Reservoir Engineering Technician

    3 months ago

    The Woodlands, United States Commodore Offshore Operating, LLC Full time

    The Reservoir Engineering Technician will play a vital role in maintaining and updating reserves and reservoir engineering databases. Utilizing your proficiency with PHDwin software and advanced Microsoft Access / Excel skills, you will be responsible for updating, extracting, organizing, and analyzing data to support reserve estimations and reporting...

  • Reservoir Engineering Technician

    3 months ago

    The Woodlands, United States Commodore Offshore Operating, LLC Full time

    The Reservoir Engineering Technician will play a vital role in maintaining and updating reserves and reservoir engineering databases. Utilizing your proficiency with PHDwin software and advanced Microsoft Access / Excel skills, you will be responsible for updating, extracting, organizing, and analyzing data to support reserve estimations and reporting...

  • Electrical and Instrumentation Engineer

    1 month ago

    The Woodlands, United States Brunel Full time

    Contact: Stephanie JonesSend Resumes to: S.Jones@brunel.netJob Description: I&E/Automation EngineerLocation: The Woodlands (Hybrid Position)Type: Ongoing Contract RoleDepartment: Supporting Midstream Engineering and Operations GroupJOB SUMMARYThis position provides I&E/Automation Engineering support to the Client's midstream engineering and operations...

  • Electrical and Instrumentation Engineer

    1 month ago

    The Woodlands, United States Brunel Full time

    Contact: Stephanie JonesSend Resumes to: S.Jones@brunel.netJob Description: I&E/Automation EngineerLocation: The Woodlands (Hybrid Position)Type: Ongoing Contract RoleDepartment: Supporting Midstream Engineering and Operations GroupJOB SUMMARYThis position provides I&E/Automation Engineering support to the Client's midstream engineering and operations...

  • Civil Engineer

    3 months ago

    The Woodlands, United States Dashiell Corporation Full time

    Dashiell is a leading national provider of technical services to the electric utility, power generation, industrial, renewable and energy industries. These services include planning and systems studies, design and engineering, maintenance and testing, program management, construction, and turnkey EPC projects. Built on 50 years of experience handling...

  • Engineering Technologist

    1 week ago

    the woodlands, United States Brunel Full time

    Job Title: Engineering TechnologistLocation: The Woodlands TXDepartment: Facilities EngineeringJob Type: Long Term Contract (W2) with benefitsAbout Us:Our Client is dedicated to creating innovative solutions and maintaining excellence in all aspects of their business. We operate with a set of core values that shape our workplace culture and drive our...

  • Engineering Technologist

    2 weeks ago

    The Woodlands, United States Brunel Full time

    Job Title: Engineering TechnologistLocation: The Woodlands TXDepartment: Facilities EngineeringJob Type: Long Term Contract (W2) with benefitsAbout Us:Our Client is dedicated to creating innovative solutions and maintaining excellence in all aspects of their business. We operate with a set of core values that shape our workplace culture and drive our...

  • Engineering Technologist

    3 weeks ago

    The Woodlands, United States Brunel Full time

    Job Title: Engineering TechnologistLocation: The Woodlands TXDepartment: Facilities EngineeringJob Type: Long Term Contract (W2) with benefitsAbout Us:Our Client is dedicated to creating innovative solutions and maintaining excellence in all aspects of their business. We operate with a set of core values that shape our workplace culture and drive our...

  • Engineering Technician

    3 weeks ago

    The Woodlands, United States Global Edge Group Full time

    Job Title: Engineering TechnologistLocation: The Woodlands TXJob Type: ContractPosition OverviewWe are seeking a motivated and detail-oriented Engineering Technologist. This position will focus on supporting the daily operations of our Technical Services department, driving projects forward, evaluating equipment, and improving efficiency through technical...

  • Engineering Technician

    3 weeks ago

    The Woodlands, United States Global Edge Group Full time

    Job Title: Engineering TechnologistLocation: The Woodlands TXJob Type: ContractPosition OverviewWe are seeking a motivated and detail-oriented Engineering Technologist. This position will focus on supporting the daily operations of our Technical Services department, driving projects forward, evaluating equipment, and improving efficiency through technical...