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IT Support Engineer

2 months ago

The Woodlands, United States Bowman Williams Full time

Are you an IT Support Specialist looking for a new and exciting opportunity? Join our team at a fast-growing Managed Service Provider (MSP) where you will have the chance to work with a diverse range of clients in industries such as healthcare, finance, and non-profit organizations. Our service offerings include Managed Services, IT Consulting, Cyber Security, and Cloud Solutions.

We are currently looking for an IT Support Engineer to provide top-notch support to our clients. The ideal candidate will have experience working for an MSP and will be comfortable troubleshooting a variety of technologies, including virtualization, cloud, networking, and Windows systems. This position offers the opportunity for career advancement and gaining hands-on experience in backend system administration.


Responsibilities:

  • Provide first-line technical support for clients via phone, email, or on-site visits.
  • Diagnose and resolve basic issues related to low voltage systems including CCTV, access control, and structured cabling.
  • Assist in the installation, configuration, and maintenance of low voltage systems.
  • Perform routine checks and preventive maintenance on systems to ensure optimal performance.
  • Identify and troubleshoot issues related to low voltage wiring, connectivity, and functionality.
  • Utilize diagnostic tools and techniques to resolve problems efficiently.
  • Communicate effectively with clients to understand their technical issues and provide clear, concise instructions or solutions.
  • Ensure customer satisfaction by addressing concerns promptly and professionally.
  • Maintain detailed records of service requests, actions taken, and resolutions provided.
  • Document installation processes, changes, and repairs for future reference.
  • Collaborate with senior technicians and IT staff to resolve complex issues.
  • Support project teams in the implementation and deployment of new systems or upgrades.
  • Follow company policies and procedures, including safety and regulatory guidelines.
  • Ensure that all installations and repairs adhere to industry standards and best practices.


Requirements:

  • MUST have experience working for an MSP (Managed Services)
  • Technical or vocational training in IT or low voltage systems
  • Previous experience in a technical support role or similar environment preferred.
  • Basic knowledge of low voltage systems such as CCTV, access control, and structured cabling.


Low Voltage Experience:

  • Proficient in providing Tier 1 support, including troubleshooting and resolving basic IT issues such as email connectivity, printer problems, and laptop functionality.
  • Experience in handling Microsoft 365 (M365) support tasks, including password resets and user management.
  • Basic knowledge of Active Directory (AD) for user account management and password resets.
  • Hands-on experience in installing, configuring, and troubleshooting security cameras and wireless access points.
  • Relevant certifications (e.g., low voltage licensing, IT certifications like CompTIA A+, Network+) are a plus but not required.


Benefits:

  • Certification reimbursement
  • Medical Insurance: 50% employer-paid
  • Dental Insurance: 50% employer-paid
  • Long-Term/Short-Term Disability (LTD/STD)
  • 401(k) Plan: 3% employer match
  • Paid Time Off (PTO): 3 weeks
  • Sick Days: 5 days annually
  • Paid Holidays: 8 days
  • Performance Bonuses


Holiday Schedule:

Team A: 3 days off for Thanksgiving

Team B: 3 days off for Christmas (plus the holiday)