Food & Beverage Operations Supervisor

1 day ago


Traverse City, Michigan, United States Great Wolf Resorts Full time

**Job Summary**

Great Wolf Resorts is seeking a highly motivated and experienced Food & Beverage Operations Supervisor to join our team. As a key member of our food and beverage team, you will be responsible for overseeing the daily operations of our food outlets, ensuring exceptional guest service, and driving business results.

**Key Responsibilities**

• Supervise daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments

• Assist with the overall operation of the restaurant(s), including point of sale transactions, expediting, re-stocking, and ensuring staff breaks

• Ensure that outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift, while adhering to sanitation, safety, and alcohol beverage control policies

• Provide coaching, encouragement, and recognition to pack members regularly

• Understand and champion Great Wolf policies and procedures, and collaborate with department and lodge leadership in performance management of the department and its pack members

• Respond to pack/guest concerns and escalate to leadership as appropriate

• Understand and participate in scheduling of staff, execution of labor management and forecasting

• Provide supervisory and administrative support for food and beverage operations, including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel-related matters

• Perform daily audits per procedure to ensure optimal operation to standards

• Conduct daily stand-up meetings with food and beverage pack to prioritize the day and facilitate feedback from pack members

• Monitor performance of staff, providing real-time feedback and coaching

• Participate in recruitment process and selection of talent for the F&B staff

• Partner with F&B leadership to develop and execute action plans related to guest service and pack member engagement measured through NPS and eNPS

• Participate in pack performance management, including employee reviews, corrective action, investigations, conflict resolution, etc.

• Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair

• Assist in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations—Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

**Requirements**

• High school diploma or GED

• Minimum of 1 year experience in a food service leadership capacity

• Minimum of 1 year experience utilizing point-of-sale (POS) technology

• Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook

• Demonstrated customer service, conflict resolution, employee engagement, retention, and team-building skills

• Basic math skills (addition, subtraction, etc.) as they apply to cash handling

• Proficient in both written and spoken English

• Ability to work flexible schedule including nights, weekends, holidays as needed

**Preferred Qualifications**

• Associate's degree or higher in hospitality or related field

• Prior experience with Micros POS

• Serve-Safe and/or TIPS certification

• Previous hotel experience, preferably in a large family resort or hotel

**Physical Requirements**

• Able to lift up to 30lbs

• Able to bend, stretch, and twist

• Able to stand and walk for long periods of time



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