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Food & Beverage Operations Manager

2 months ago

Traverse City, Michigan, United States Great Wolf Resorts Full time

Job Summary

We are seeking a highly motivated and experienced Food & Beverage Operations Manager to join our team at Great Wolf Resorts. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our food and beverage outlets, ensuring exceptional guest service, and driving business results.

Key Responsibilities

  • Supervise daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
  • Assist with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
  • Ensure that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
  • Provide coaching, encouragement, and recognition to pack members regularly
  • Understand and champion Great Wolf policies and procedures, and collaborate with Department and Lodge leadership in performance management of the department and its Pack Members
  • Respond to pack/guest concerns and escalate to leadership as appropriate
  • Understand and participate in scheduling of staff, execution of labor management and forecasting
  • Provide supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
  • Perform daily audits per procedure to ensure optimal operation to standards
  • Conduct daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
  • Monitor performance of staff, providing real time feedback and coaching
  • Participate in recruitment process and selection of talent for the F&B staff
  • Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
  • Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintain quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
  • Assist in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations--Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Requirements

  • High School diploma or GED
  • Minimum of 1 year experience in a food service leadership capacity
  • Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
  • Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
  • Basic math skills (addition, subtraction, etc.) as they apply to cash handling
  • Proficient in both written and spoken English
  • Ability to work flexible schedule including nights, weekends, holidays as needed

Preferred Qualifications

  • Associates degree or higher in hospitality or related field
  • Prior experience with Micros POS
  • Serve-Safe and/or TIPS certification
  • Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

  • Able to lift up to 30lbs
  • Able to bend, stretch, and twist
  • Able to stand and walk for long periods of time

Equal Opportunity Employer