Luxury Jewelry Sales Professional
3 weeks ago
At Cd Peacock, we are seeking a highly skilled and motivated Sales Professional to join our team. As an Ambassador of Fine Jewelry, you will be responsible for providing exceptional customer service and building strong relationships with our clients.
Key Responsibilities:
- Act as the ultimate ambassador of the boutique, modeling client-centric behaviors at all times
- Maintain and inspire clients with a deep knowledge of Cd Peacock's heritage
- Acquire new customers with the long-term goal of cultivating client relationships
- Build relationships and drive sales with clients through consistent outreach and follow-up
- Focus on high-impact activities that will increase client conversion and retention to subsequently drive revenue and inspire loyalty to the Cd Peacock brand
- Demonstrate a proactive and solution-oriented approach to consistently exceed client expectations
- Participate in buys (in coordination with the buying team) or special orders, based upon client requests
- Handle service requests, warranties, and repairs, maintaining consistent follow-up with clients
- Uphold operational excellence by conducting case counts, routine inventories, and executing price accuracy, including ticketing
- Uphold and maintain visual/merchandising standards throughout the boutique
- Take part in maintaining a clean, safe, and conducive work environment for coworkers and clients in all areas of the front of house and the back of house
- Possess a thorough knowledge of all systems & software, including POS, CRM, Inventory Management Systems, iPhones, Microsoft Office & Teams, and business-related Apps
- Achieve and exceed individual and team sales and service goals through effective use of selling techniques, clienteling, and product knowledge
- Achieve a healthy balance of sales through cross-selling efforts that will include selling Rolex timepieces, other (non-Rolex) timepieces, and Fine/Fashion Jewelry
- Achieve Key Performance Indicators (KPIs) tied to service and clienteling metrics; i.e., secret shops, client surveys, retention rate, conversion rate, cross-selling, and top client growth
- Maximize learning opportunities via vendor immersions, sales & service trainings, product summits (if and when applicable), self-guided learnings, including e-learnings and app-based trainings
Requirements:
- Must be able to lift a minimum of 15 lbs
- Must be able to stand a minimum of 5 hours
- Must be on the sales floor a minimum of 75%
- Must be able to work (on average) between hours per week
- Must utilize and be proficient in systems, software, and technology, required to perform duties as a sales professional (including POS, CRM, IMS, iPhones, Microsoft Office/Teams, and business-related Apps)
- Must be fully flexible and available with scheduling and working (when needed) weekends, evenings, and holidays
- Must reflect and role model our company's Core Values at all times
- Must always reflect professionalism, honesty, and integrity
- Must have prior experience in Luxury Retail/Jewelry & Watches
- Higher Education (college degree; associates or bachelors) is preferred but not required
- GIA Certification is preferred but not required
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