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Luxury Retail Sales Associate

4 weeks ago

Oak Brook, Illinois, United States Longchamp USA Inc Full time
Job Overview

La Maison Longchamp is seeking a skilled Luxury Retail Sales Associate to join our team in Oakbrook, IL. As a key member of our sales team, you will be responsible for generating sales, maintaining product knowledge, and providing exceptional customer service.

Key Responsibilities:

  • Generate and maximize sales through effective client persuasion and product knowledge.
  • Maintain extensive knowledge of products and merchandise care, including new items and customer service guidelines.
  • Develop and manage client books to foster long-term relationships and drive sales.
  • Adhere to customer service guidelines, including proper greeting etiquette, handling returns, exchanges, transfers, and loss prevention.
  • Assist with mailings, answer phones, and process phone orders.
  • Contribute to floor moves, merchandising, and display efforts.
  • Support processing and replenishing of merchandise, including tagging and maintaining a clean and orderly sales floor.

Requirements:

  • High School Diploma (or GED) required, plus a degree in Fashion or related field, equivalent work experience, or education.
  • Three plus years of high-end retail, boutique, or sales experience.
  • Proficient in inventory management, customer sales, and merchandising.
  • Skilled in Cegid transactions, including sales, returns, exchanges, item/customer lookups, CRM, and reports, following Cegid Manual guidelines.
  • Proficient in UPS System for shipment preparation and processing.
  • Familiar with Microsoft Excel, Outlook, and Word for basic office tasks.