Field Service Solutions Engineer

2 weeks ago


Salt Lake, Utah, United States BIOMERIEUX, INC. Full time
Field Service Solutions Engineer - Miami

Location:
Field, UT,

Position Type:
Unfixed Term

Job Function:
Customer Support

Company Overview:

As a global leader in in vitro diagnostics for over six decades, bioMerieux is dedicated to providing diagnostic solutions that identify the sources of disease and contamination, enhancing patient health and ensuring consumer safety.

In North America, we employ over 6,200 individuals across 11 locations, including BioFire Diagnostics in Salt Lake City and a subsidiary in Montreal, Canada.

Join our family-owned global organization that values a long-term vision and a human-centered culture.


Benefits at bioMerieux:

• Annual bonus
• Affordable medical, dental, and vision benefits starting from day one
• 11 paid holidays
• 160 hours of paid time off
• 9.5% 401k company contribution with no vesting period
• Tuition reimbursement up to $10,000 per calendar year


Position Summary:

The Field Service Solutions Engineer (FSSE) is tasked with addressing the service requirements of bioMerieux clients within their designated geographic area, as well as nationally on an as-needed basis, employing the necessary tools and testing equipment.

This role is ideal for a self-motivated individual capable of delivering an exceptional customer experience while working remotely without direct oversight and being prepared for overnight travel on short notice.

Typical weekday travel involves daily customer visits that do not require overnight stays, with an expectation of driving 50% or more of the time.

Weekend and holiday rotational coverage is scheduled, with the anticipation of additional driving or flying within and/or outside the standard service region.

Standard field service operations for customer support comprise approximately 15% of annual on-call duties, with the expectation of overnight travel once qualified on products.

You will collaborate directly with a diverse range of Clinicians, Scientists, Technicians, Biomedical Engineers, and Lab Leadership to enhance the performance of bioMerieux's extensive product offerings.

This is a field-based position, with the ideal candidate residing in the Miami/Ft Lauderdale area or nearby to effectively support the client group.


Primary Responsibilities:

Territory Management:

• Respond promptly to all customer service requests through professional written and/or verbal communication, ensuring all instrument service requests are fulfilled within the assigned geographic territory and nationally as required.
• Exhibit strong territory management skills and sound business judgment.
• Execute installations, preventive maintenance, corrective maintenance, field actions, relocations, upgrades, and equipment removals as necessary to meet customer and business objectives.
• Utilize electronic, electro-mechanical, and computer skills to diagnose and repair instrument issues to the board or subassembly level, ensuring all instruments function according to manufacturer specifications.
• Build rapport with the local customer base, becoming a trusted advisor while promoting the value and benefits of service agreements and other bioMerieux service offerings.
• Communicate potential sales opportunities to Sales and Marketing teams.
• Foster teamwork and collaboration.
• Establish relationships with local field service partners and cross-functional teams (sales, contracts, technical support, and other bioMerieux personnel) to promote efficiency and customer satisfaction.
• Conduct customer outreach, leveraging bioMerieux's billable service offerings to achieve field service revenue goals (preventive maintenance, equipment relocations, upgrades, and more).
For full information, please follow the application link.



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