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Senior Service Engineer for Field Operations

2 months ago

Salt Lake, Utah, United States Thales Full time

Location: Salt Lake City, United States of America

At Thales, our professionals design solutions that are essential for achieving operational superiority at critical moments throughout missions. Our defense and military clients depend on us to provide a comprehensive array of protective systems for land, sea, and air. Our platforms range from early warning systems to threat neutralization, encompassing all levels of defense from short-range to extensive coverage across the entire battlefield, including Airspace Mobility Solutions, Vehicles and Tactical Systems, Missile Defense, Optronics, and Radar.

Position Overview

Thales is seeking a Senior Service Engineer for Field Operations who will oversee the installation, site acceptance, customer training (both on-site and in the factory), as well as system troubleshooting and restoration. This role will also involve supporting product testing, troubleshooting, and repairs in the factory when not engaged in fieldwork.

In this capacity, you will gather and report on technical issues encountered by customers. You will analyze reported problems, compile all pertinent information, and provide solutions to customer inquiries. You will develop and implement resolution strategies and offer decision support as needed.

Key Responsibilities

  • Travel to customer sites within the U.S. and internationally to ensure successful installation, implementation, and operation of systems tailored to each customer account.
  • Oversee the installation of Navigation Aid products and systems (including ILS, DME, VOR, TACAN) produced by the organization for military and commercial clients, adhering to all required specifications. This role also includes supporting flight checks, providing on-the-job training, and assisting with any post-sale field issues related to equipment performance.
  • Conduct product testing (Production Acceptance or Factory Acceptance Test), troubleshooting, and repairs of systems within the factory when not deployed in the field.
  • Collaborate directly with construction prime contractors, airport authorities, and users to ensure proper installation and operation of systems designated for the intended customer, working independently or as part of a team that may include contractors and subcontractors.
  • Provide ongoing technical support to assist customers post-installation through various communication channels to diagnose and resolve reported technical issues.
  • Engage with engineering, customer service, and program teams to provide site-specific details and feedback on potential improvements while promoting a strong safety culture.
Minimum Qualifications
  • Must be a U.S. Person as defined by applicable law, authorized to access hardware, software, technology, or technical data controlled under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).
  • Hands-on experience (3-5+ years) in installing Navigation Aid products and systems (including ILS, DME, VOR, TACAN) or similar aviation-related electronic systems.
  • Strong analytical and critical thinking skills with the ability to apply logic and theory to resolve complex issues.
  • Experience managing multiple projects in a deadline-driven environment and providing on-the-job training to customers and junior field service engineers.
  • Ability to adapt to changing requirements and effectively track and report status on set schedules.
  • Bachelor's degree in Engineering or a related technical field with 5-8+ years of relevant work experience, or a Master's degree in the field with 4+ years of relevant experience, or an equivalent combination of education and experience, including FAA/Military experience in lieu of civil education. Emphasis in radio/RF is a definite plus.
Special Position Requirements
  • Schedule: Standard 5-day/40 hour workweek or 9/80 Alternate Work Schedule available with flexible start/stop times based on assignment volume. Travel hours at customer sites will be defined by individual site managers.
  • Travel: Anticipated to include up to 75% travel to U.S. and international destinations.
  • Customer Location Based or Site Visits: Installation and servicing will occur at customer sites.
What We Offer

Thales provides a comprehensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including health and dental plans, retirement savings plans with company contributions, paid holidays, vacation days, and sick leave, as well as company-provided life insurance.

Thales champions inclusion and believes that diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.