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Service Coordinator

1 month ago

Philadelphia, Pennsylvania, United States Synergy3 Full time
Job Overview

Synergy3 is seeking a highly organized and communicative professional to coordinate the daily schedules of our HVAC and plumbing technicians.

This role plays a critical part in ensuring the team operates efficiently, with a focus on keeping the schedule full and assigning the right technician to each job.

Key Responsibilities:
  • Organize and manage daily schedules for HVAC and plumbing technicians.
  • Communicate effectively with customers and team members via phone and email.
  • Assign tasks based on technician expertise, ensuring the right person is dispatched for each job.
  • Monitor the upcoming day's schedule to ensure all time slots are filled.
  • Apply basic HVAC and plumbing knowledge to improve scheduling accuracy.
  • Provide updates to technicians and customers on job statuses as needed.
  • Collaborate with the team to optimize routing and dispatching for maximum efficiency.
Requirements:
  • Experience in dispatching or a similar role preferred.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Excellent phone and communication skills.
  • Willingness to learn basic HVAC and plumbing knowledge (training provided).
  • Comfortable working in an office setting, full-time.
  • Ability to problem-solve and adapt to changing schedules and priorities.
What We Offer:
  • Competitive salary starting at $55,000+
  • PTO
  • 401K plan
  • Health and vision insurance
  • In-depth training and onboarding
  • Supportive team environment