Service Coordination Supervisor
5 days ago
The Service Coordination Supervisor is responsible for overseeing the operational functions of the LTSS Service Coordination team in accordance with the AmeriHealth Caritas Pennsylvania Community Health Choices model of care.
Key Responsibilities- Oversee the day-to-day operations of the LTSS department, including the development of Person-Centered Service Plans, authorization and approval of services, and the coordination of benefits for all LTSS Participants.
- Serve as a subject matter expert for LTSS training for internal care teams and external audiences.
- Support the coordination of LTSS with other clinical and social services across the continuum of care, striving to enhance the quality of Participant care and services.
- Maintain operational processes, policies, and procedures to support LTSS care delivery.
- Ensure quality and performance metrics are consistently met regarding LTSS, as specified in the agreement.
- Bachelor's degree required.
- Pennsylvania licensed RN, LSW, or LPC required; consideration will be given to candidates eligible for licensure within 12 months of employment.
- 1 to 3 years leadership and/or supervisory experience preferred.
- 3 years working in social service or healthcare-related field.
- Experience working with people with disabilities or seniors in need of LTSS.
- Knowledge of the home and community-based service system and how to access and arrange for services.
- Experience conducting LTSS needs assessments and monitoring LTSS delivery.
- Ability to provide informed advocacy.
- Ability to interact with healthcare professionals in a professional manner.
AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management, and specialty pharmacy services, behavioral health services, and other administrative services.
Our Commitment to Diversity, Equity, and InclusionAt AmeriHealth Caritas, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace.
Our Comprehensive Benefits PackageWe offer flexible work solutions, including remote options and hybrid work schedules, competitive pay, paid time off, health insurance coverage for you and your dependents on Day 1, 401(k) tuition reimbursement, and more.
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