Event Service Supervisor

1 week ago

Dallas, Texas, United States Dallas Country Club Full time
Job Overview

Position Title: Banquet Captain

Classification: Non-Exempt

Role Summary

The Dallas Country Club is actively seeking skilled candidates for the role of Banquet Captain, who will assist the Assistant Banquet Manager in delivering exceptional service to our members, guests, and event planners. The ideal candidate will possess outstanding verbal communication abilities, demonstrate leadership qualities, and work effectively within a team environment. A proactive, organized, and visible presence is essential. This individual will be responsible for anticipating and addressing the needs of members and guests, overseeing banquet staff during events, managing bar inventories, and ensuring the completion of daily operational tasks.

Key Responsibilities

  • Collaborate closely with the Assistant Banquet Manager and team in event planning.
  • Work in tandem with the Banquet Chef for each function.
  • Coordinate room arrangements according to the Banquet Event Order and member requirements.
  • Inspect all banquet areas prior to guest arrival to ensure proper setup.
  • Maintain cleanliness in pre-function spaces, both interior and exterior.
  • Understand and execute the Banquet Event Order effectively.
  • Ensure all meeting rooms are consistently arranged according to BEO specifications and kept tidy.
  • Provide a daily summary of event details to the Director of Food & Beverage and the Food and Beverage team.
  • Ensure punctuality and proper attire for all staff based on event themes.
  • Plan, assign, and deliver exceptional service for all banquet functions.
  • Manage beverage requisitions for bars, including check-in and check-out processes.
  • Ensure the banquet service team is well-informed about all event details (BEO).
  • Communicate efficiently with Event Management, Members, Guests, Banquet Chef, and Front of House Management regarding all banquet requirements.
  • Cover dining room MOD shifts during less busy periods.

Qualifications and Skills

  • A minimum of three years of experience in a supervisory banquet role within a high-volume environment, preferably in a club or hotel.
  • High School Diploma or equivalent is required; a Bachelor's degree in hospitality or a related field is preferred.
  • TABC certification is mandatory.
  • Familiarity with ala carte and fine dining service is advantageous.
  • Proficient in Microsoft Excel and Word.
  • Excellent oral and written communication skills are essential.
  • Ability to read, write, and speak English fluently.
  • Presentable appearance and professional grooming are required.
  • Foster a work atmosphere of trust and inclusivity.
  • Ability to assess the unique needs of each function and respond accordingly.
  • Strong delegation capabilities.
  • Maintain high standards for associate uniforms.
  • General knowledge of audiovisual equipment is beneficial.
  • Outstanding communication skills, both oral and written.
  • Ability to manage a large banquet team across multiple simultaneous events.
  • Knowledge of wine and bar service is necessary.
  • Commitment to maintaining a clean, safe, and environmentally responsible work environment.

Personal Attributes

  • Self-motivated and proactive.
  • Ability to regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.
  • Ensure all rooms and table settings are meticulously prepared and presentable prior to each function.
  • Ensure all equipment is functional and ready for use.
  • Strong problem-solving skills are required.
  • Commitment to maintaining a clean, safe, and environmentally responsible workplace.

The Dallas Country Club is an Equal Opportunity Employer committed to diversity and inclusion in the workplace, ensuring fair treatment in all aspects of employment.

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