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Event Service Attendant

2 months ago

Dallas, Texas, United States Aimbridge Hospitality Full time

Job Overview

A Banquet Server plays a crucial role in the preparation and delivery of all designated banquet events.

Key Responsibilities

Qualifications:

  • High School diploma or equivalent; experience in hospitality or a related field is preferred.
  • Alcohol Awareness Certification in compliance with State regulations is required.
  • Ability to communicate information and ideas effectively.
  • Quick and accurate evaluation of alternative courses of action.
  • Capability to perform well in high-pressure situations.
  • Effective listening skills to understand and clarify concerns raised by guests and colleagues.
  • Proficiency in handling financial information and basic arithmetic.
  • Maintain composure and objectivity in stressful situations.

Responsibilities:

  • Engage with guests and colleagues in a friendly, service-oriented manner.
  • Adhere to attendance standards as required by scheduling needs.
  • Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform.
  • Follow Aimbridge Hospitality standards and regulations to ensure safe and efficient operations.
  • Meet certification requirements relevant to the position, including Alcohol Awareness and Food Safety.
  • Maintain a warm and welcoming demeanor at all times.
  • Complete preparatory tasks and side work to ensure prompt and efficient service.
  • Understand the Banquet Event Order and menu details for assigned functions.
  • Serve guests in a friendly, courteous, and professional manner according to hotel standards.
  • Address guest issues, complaints, and incidents, referring to management when necessary.
  • Stay informed about current hotel policies and procedures.
  • Be knowledgeable about fire exits, extinguisher locations, and safety protocols.
  • Keep the banquet storage area organized and stocked with necessary supplies.
  • Clear banquet areas post-event and ensure proper storage and restocking of equipment.
  • Exhibit attentiveness, friendliness, and helpfulness towards guests and team members.
  • Understand the hotel's organizational structure and departmental functions.
  • Handle Lost and Found items according to established standards.
  • Perform additional tasks as assigned by supervisors or management.
  • Participate in meetings as required by management.

Company Overview

Aimbridge Hospitality is a global leader in third-party hotel management, overseeing a diverse portfolio of over 1,550 hotels across 50 states and 22 countries. Our associates are dedicated to delivering exceptional service and results, thriving in a culture that inspires excellence.

Benefits

Full-time employees are eligible for a competitive benefits package, including:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

EEO Statement

Aimbridge Hospitality is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind.