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Event Service Specialist

2 months ago

Dallas, Texas, United States Aimbridge Hospitality Full time

Job Overview

A Banquet Server plays a crucial role in the preparation and execution of all designated banquet events.

Key Responsibilities

Qualifications:

  • High School diploma or equivalent; experience in hospitality or a related field is preferred.
  • Alcohol Awareness Certification (must adhere to State regulations).
  • Ability to communicate information and ideas effectively.
  • Quick and accurate evaluation of alternative courses of action.
  • Ability to perform well in high-pressure situations.
  • Effective listening skills to understand and clarify concerns raised by guests and colleagues.
  • Competence in handling financial information and basic arithmetic.
  • Maintain composure and objectivity under stress.

Responsibilities:

  • Engage with guests and team members in a friendly, service-oriented manner.
  • Adhere to attendance standards as per company scheduling needs.
  • Uphold high standards of personal appearance and grooming, including proper uniform and name tag.
  • Follow company standards and regulations to ensure safe and efficient operations.
  • Meet certification requirements relevant to the position, including Alcohol Awareness and Food Safety.
  • Maintain a warm and welcoming demeanor at all times.
  • Perform preparatory tasks and side work to guarantee prompt and efficient service.
  • Understand the Banquet Event Order and menu for assigned functions.
  • Serve guests in accordance with the hotel's standards, ensuring a courteous and professional approach.
  • Address guest issues, complaints, and incidents; escalate to management when necessary.
  • Stay informed about current hotel policies.
  • Be knowledgeable about fire exits, extinguisher locations, and safety protocols.
  • Keep the banquet storage area organized and stocked with necessary supplies.
  • Clear banquet areas post-event and ensure proper storage and restocking of equipment and supplies.
  • Maintain attentiveness, friendliness, and helpfulness towards guests and colleagues.
  • Familiarize oneself with the hotel's organizational structure and departmental functions.
  • Handle Lost and Found items according to established standards.
  • Complete additional tasks as assigned by supervisors or management.
  • Participate in meetings as required by management.

Company Overview

Aimbridge Hospitality is a leading global hotel management company, with a diverse portfolio of over 1,550 hotels across 50 states and 22 countries. Our associates are dedicated to providing exceptional service and achieving outstanding results in a culture that inspires excellence.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.

EEO Statement

Aimbridge Hospitality is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind, ensuring a fair and inclusive workplace for all employees and applicants.