Bilingual Healthcare Customer Service Specialist
2 weeks ago
At Bon Secours Mercy Health, we are committed to enhancing the quality, safety, and cost-effectiveness of healthcare services. Our facilities and healthcare professionals are recognized for their operational and clinical excellence.
This is a PRN position - Day Shift
About Us
As a faith-driven and patient-centered organization, Bon Secours aims to improve the health and wellness of individuals in mind, body, and spirit through outstanding patient care. Achieving this mission requires a culture of compassion, collaboration, excellence, and respect. We seek individuals who embody our values of compassion, human dignity, integrity, service, and stewardship to foster an environment where associates thrive and communities flourish.
Patient Services Representative - Care A Van
Job Overview:
The Patient Services Representative will act as the primary contact for patients and the community. This role involves receiving and processing patient referrals, managing patient registration, verifying demographic information, obtaining insurance details, and accurately updating medical records. Additionally, the responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and ensuring the efficient updating of medical records.
Key Responsibilities:
- Deliver exceptional communication and customer service by welcoming patients and community members with respect.
- Process admission documentation and perform basic insurance verification, ensuring accurate patient identification for billing systems.
- Answer internal and external calls in a friendly and supportive manner.
- Demonstrate the ability to troubleshoot and resolve issues promptly.
- Maintain patient flow and promptly inform the Supervisor of any departmental or patient-related concerns.
- Coordinate and prioritize bed placement needs to ensure timely and appropriate patient placement.
- Perform other duties as assigned.
Qualifications:
Education:
- High School Diploma or GED.
Experience:
- Prior experience in healthcare or a related field is preferred but not mandatory.
- Familiarity with medical terminology is advantageous but not required.
- Proficiency in Microsoft Office, Cadence, and Connect care is preferred but not necessary.
Skills & Abilities:
- Strong problem-solving skills, basic computer proficiency, and typing skills of 40 WPM with excellent communication and interpersonal abilities.
- Engage professionally with staff and patients.
- Basic mathematical skills.
- CANDIDATE MUST BE ABLE TO FLUENTLY SPEAK/READ/WRITE ENGLISH AND SPANISH.
Many of our opportunities reward your hard work with:
- Comprehensive, affordable medical, dental, and vision plans.
- Prescription drug coverage.
- Flexible spending accounts.
- Life insurance with AD&D.
- Employer contributions to retirement savings plans when eligible.
- Paid time off.
- Educational Assistance.
- And much more.
Benefits offerings vary according to employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.
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