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Customer Service Specialist

2 months ago

Richmond, Virginia, United States Acrisure LLC Full time
Job Title: Customer Service Specialist

Department: Commercial Lines, Transportation Division

Location: Remote

Job Overview: We are seeking a dedicated individual to enhance our Transportation division. The Customer Service Specialist will be responsible for delivering exceptional service to our clients in the commercial lines sector.

Key Responsibilities:
  • Collaborate with Producers and Insurance Company representatives to support current clients.
  • Generate Certificates of Insurance and Auto Insurance ID Cards.
  • Address client inquiries regarding billing, policy modifications, and manage vehicle and driver information.
  • Assist in collecting necessary data for underwriting and marketing accounts, as well as preparing renewal submissions.
  • Process policy amendments.
  • Maintain and update information in the agency management system.
This outline is not exhaustive and may be adjusted as needed by management.

Qualifications:
To excel in this role, candidates must demonstrate proficiency in the essential duties outlined. The qualifications listed below reflect the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Education and Experience:
  • A High School Diploma or equivalent is mandatory.
  • A minimum of 2 years' experience in the Property & Casualty insurance sector or a comparable role is essential.
  • An active Property & Casualty license is required.
  • Bilingual proficiency in Spanish and English is preferred.
Technical Skills:
  • Strong administrative and computer skills, including proficiency in Microsoft Office 365 (Word, Excel, and Outlook).
  • Experience with Applied Epic Agency Management is a plus but not mandatory.
Additional Attributes:
  • Ability to work autonomously while engaging with team members.
  • Self-driven and motivated.
  • Exhibit effective written and verbal communication skills, including active listening and problem-solving capabilities.
  • Demonstrate excellent time management and prioritization abilities.
  • Attention to detail and a commitment to accuracy.
  • Capability to multitask, prioritize, and handle sensitive information with discretion.
  • Maintain a professional demeanor and a positive attitude.
Benefits:
  • Competitive Salary
  • Comprehensive Healthcare Benefits
  • Retirement Savings Plans
  • Charitable Contribution Programs
  • Career Advancement Opportunities
  • Parental Leave
  • Generous Paid Time Off


Acrisure is dedicated to fostering a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee.