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Telecommute - Customer Support Specialist for Medicaid Services
2 months ago
Conduent is committed to delivering essential services and solutions for Fortune 100 companies and over 500 government entities, ensuring outstanding results for our clients and the communities they serve.
**Position Available: Customer Support Specialist**
**Are you interested in assisting Medicaid beneficiaries and the providers who support them?**
**Compensation: $16.50 per hour**
**Work Schedule: NO WEEKENDS**
**Overview:**
As a Customer Support Specialist, you will gain valuable knowledge about Medicaid benefits, eligibility, and claims processing to aid both Medicaid recipients and healthcare providers.
**What We Offer:**
+ Full-time employment with comprehensive benefits.
+ Remote work opportunity.
+ Starting hourly wage of **$16.50/hour & $17.50/hr for bilingual candidates** from day one.
+ Standard working hours: 8:30 AM to 5 PM EST, Monday through Friday, **with weekends off**.
+ Extensive training in Call Center operations and Customer Service.
+ Supportive work environment with opportunities for career advancement.
**Ideal Candidates Will Have:**
+ A positive and enthusiastic demeanor.
+ Strong communication skills, both verbal and written.
+ The ability to multitask and manage time efficiently.
+ Attention to detail, including grammar and spelling accuracy.
**Key Responsibilities:**
+ Utilize a computerized system to respond to inquiries from Virginia Medicaid members and providers in a call center setting, adhering to established scripts and procedures.
+ Collect information, evaluate caller needs, investigate and resolve inquiries, and document interactions.
+ Provide clear and accurate information regarding eligibility, claim status, and provider enrollment.
+ Follow documented policies and procedures, including call handling and escalation protocols.
+ Serve as an advocate for Medicaid recipients and providers to ensure their needs are addressed.
**Additional Responsibilities:**
+ Verify documents and images as needed.
+ Complete all required training assignments.
**Preferred Qualifications:**
+ Prior experience with Medicaid, Medicare, or Health Insurance is essential.
+ Familiarity with data entry and database management systems.
+ Experience in a call center or professional office environment.
+ Knowledge of Medicaid Management Information Systems (MMIS) is advantageous.
+ Bilingual candidates, particularly Spanish speakers, are preferred.
**Requirements:**
+ Must be at least 18 years old.
+ High school diploma or GED is required.
+ Eligibility to work in the United States is mandatory.
+ Successful completion of a criminal background check and drug screening is required.
+ Access to high-speed internet and a quiet workspace is essential.
Conduent is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.
We prioritize the health and safety of our associates and their families. While vaccination is not required for most positions, we do ask for vaccination status where legally permissible as part of the employment process.
