Customer Service Representative for Truck Services

2 weeks ago


Livonia, Michigan, United States Tri County International Trucks Inc Full time

Become a Part of Tri County International Trucks Inc

Are you seeking a fulfilling and dynamic role within the automotive sector? Tri County International Trucks Inc is a reputable organization with a rich history of serving the trucking community. We pride ourselves on delivering outstanding service and maintaining high standards of excellence. If you are a dedicated professional who thrives in a busy environment, we encourage you to explore this opportunity.

What We Offer:
  • Attractive salary and compensation package
  • Provided uniforms at no cost
  • Comprehensive medical, dental, and vision coverage
  • 401K retirement plan with matching contributions
  • Life and disability insurance options
  • Closed on Sundays for work-life balance
  • Paid vacation and holiday time
  • Discounts on parts and free truck rentals
Primary Duties:
  • Engage with clients to determine their vehicle service requirements
  • Establish and nurture customer relationships
  • Uphold ethical business standards and provide exceptional service
  • Track vehicle repair status and keep clients informed
  • Schedule service appointments for vehicles
  • Assist technicians and the Service Manager with various tasks
  • Ensure compliance with quality control measures
  • Contribute to the development of operational protocols
Qualifications:
  • 1-3 years of relevant experience in a similar role
  • Preferred background in heavy truck or equipment repair
  • Proficient in computer applications
  • Familiarity with commercial or heavy-duty trucks and construction machinery
  • Technical skills and willingness to learn maintenance management systems
  • Valid driver's license; CDL is advantageous
  • Successful completion of background and drug screening


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