Customer Service Representative

3 days ago


Livonia, Michigan, United States Von Maur Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Service Desk Associate. As a key member of our store services team, you will play a critical role in providing exceptional customer experiences and supporting the overall success of our store.

Key Responsibilities:

  • Customer Service: Greet customers sincerely, be friendly, and thank every customer for their business.
  • Phone Support: Answer a multi-line telephone and assist customers or direct them to the appropriate area.
  • Charge Account Services: Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
  • Purchase Preparation: Prepare, box, and wrap customer purchases and online orders for shipment.
  • Cash Handling: Calculate service desk and store cash work, prepare bank deposits, and maintain a clean and organized department.
  • Availability: Be available to work day, evening, and weekend shifts.

What We Offer:

  • Competitive Wages: We offer competitive wages to our employees.
  • Generous Merchandise Discount: Our employees enjoy a generous merchandise discount.
  • Comprehensive Benefits: We provide comprehensive benefits to support the well-being of our employees.
  • 401(k) Retirement Plan: Our employees are eligible for a 401(k) retirement plan.
  • Promote from Within Philosophy: We believe in promoting from within, creating endless career opportunities for our employees.

About Us:

Von Maur is a family-owned company that values its employees and is committed to providing exceptional customer service. Our culture is built on supporting and valuing our employees, who make it all possible. We are a great place to work, where you can take pride in your work and grow professionally.



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