Customer Service Ambassador

5 days ago


Livonia, Michigan, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our fitness centers.

Key Responsibilities
  • Member Engagement: Greet members and guests, provide tours of the club, and sign up new members.
  • Customer Service: Respond to member questions and concerns in a timely and professional manner.
  • Facility Maintenance: Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
  • Communication: Communicate updates and billing issues to members and guests.
Requirements
  • Age: Must be 18 years of age or older.
  • Punctuality and Reliability: Punctuality and reliability are essential for this role.
  • Customer Service Experience: Previous customer service experience is preferred.
  • Physical Demands: Continual standing and walking during shifts, continual talking to members and potential members in person and on the phone, and ability to lift 45 pounds.
About Us

At Planet Fitness, we are committed to creating a supportive and inclusive environment where our members feel valued and empowered to achieve their fitness goals. We are a dynamic and growing company that offers a range of benefits and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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