Customer Service Representative

2 weeks ago


Marlborough, Massachusetts, United States Savers | Value Village Full time
About Us

Savers | Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.

Job Summary

We are seeking a Customer Service Associate to create an awesome experience for our Customers, Donors, and Team Members. As a Customer Service Associate, you will have the opportunity to work in a fast-paced retail environment, providing excellent customer service and supporting the sales team.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive shopping experience for all customers.
  • Support the sales team in achieving sales goals and promoting products.
  • Process customer transactions, handle returns and exchanges, and resolve customer complaints in a professional and courteous manner.
  • Maintain a clean and organized store environment, adhering to company standards.
  • Participate in visual merchandising and store displays to create an engaging shopping experience.
What We Offer
  • Comprehensive onboarding and training program to ensure success in the role.
  • A competitive compensation package, including benefits and opportunities for career growth.
  • A dynamic and supportive work environment that encourages teamwork and collaboration.
  • Opportunities to develop new skills and take on additional responsibilities.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Availability to work a variety of shifts, including weekends and holidays.


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