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Customer Service Representative

2 months ago

Marlborough, Massachusetts, United States St. Mary's Credit Union Full time
Job Description

St. Mary's Credit Union is seeking a highly skilled and customer-focused individual to join our team as a Member Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.

Key Responsibilities:

  1. Represent the credit union in a professional and courteous manner, providing prompt and efficient service to members.
  2. Contribute to a positive work environment by maintaining effective communication and teamwork with colleagues and members.
  3. Meet or exceed assigned sales and service goals, providing a superior member experience through active listening and targeted solutions.
  4. Assist members with various transactions, including account openings, loan applications, and product guidance.
  5. Adhere to compliance standards and procedures, ensuring a secure and reliable environment for members.

Requirements:

  • High school diploma or equivalent, plus specialized coursework in retail services or a related field.
  • One year of experience in a customer service role, preferably in a financial institution.
  • Excellent communication and organizational skills, with attention to detail and ability to multitask.

Competencies:

  • Adaptability: Ability to adjust to changing situations and priorities.
  • Improvement and Innovation: Willingness to generate new ideas and improve processes.
  • Collaboration: Ability to work effectively with colleagues and members.
  • Communication: Effective verbal and written communication skills.
  • Service Focused: Commitment to providing exceptional service to members.

Work Environment:

Usual office working conditions, with occasional exposure to noise.

Physical Demands:

Ability to stand, walk, and sit for extended periods, with occasional lifting of up to 15 pounds.