DreamWorks Technology Support Specialist
3 days ago
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at DreamWorks Animation. As a key member of our IT operations team, you will be responsible for providing world-class support for the day-to-day operations of the studio and our initiatives.
Key Responsibilities- Technical Support: Provide timely and effective technical support to end-users, including troubleshooting, resolving, and escalating technical issues.
- Infrastructure Support: Work closely with engineering departments to support infrastructure upgrades and changes, ensuring minimal disruption to studio operations.
- Incident Management: Ensure that all support incidents are triaged or resolved in a timely manner, minimizing loss of productivity.
- Project Management: Run small to medium-sized projects to achieve stated objectives in a timely manner, collaborating with System Engineers and Architects as needed.
- Process Improvement: Continuously look for opportunities to improve processes and procedures, increasing departmental efficiencies.
- Software Management: Manage all aspects of software license installations, providing technical expertise and ownership of application debugging.
- User Support: Provide outstanding end-user support through phone calls, ticketing systems, and deskside visits.
- Tool Development: Create new tools to automate processes, increasing departmental efficiencies.
- System Administration: Set up and move systems as necessary, analyzing issues and creating solutions for hardware and software problems.
- Preventative Maintenance: Participate in and/or run preventative maintenance tasks, ensuring studio systems are running smoothly.
- Documentation: Assist in creating and maintaining documentation related to the support of the studio.
- Escalation Point: Serve as an escalation point for other technology departments, such as Asset Management and A/V.
- User Account Management: Create and manage user accounts, ensuring secure and efficient access to studio systems.
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