Technology Support Specialist
2 weeks ago
The role involves delivering exceptional support for the daily operations of the studio and its various initiatives.
Key Responsibilities
1. Advocate for client needs across technology departments to ensure seamless support for DreamWorks Animation.
2. Collaborate closely with engineering teams to facilitate infrastructure upgrades and modifications.
3. Ensure timely triage and resolution of support incidents to minimize productivity disruptions.
4. Act as the primary contact for end-user support inquiries.
5. Analyze and troubleshoot hardware and software issues, providing effective solutions.
6. Build, install, maintain, and troubleshoot Linux, OSX, and Windows systems.
7. Partner with System Engineers and Architects on projects that align with studio goals.
8. Manage small to medium-sized projects, ensuring objectives are met efficiently.
9. Identify opportunities for continuous improvement in processes and procedures.
10. Oversee software license installations and management.
11. Provide technical expertise and ownership in application debugging across departments.
12. Deliver outstanding end-user support via phone, ticketing systems, and in-person visits.
13. Develop new tools to automate processes, enhancing departmental efficiency.
14. Set up and relocate systems as required.
15. Participate in and/or lead preventative maintenance tasks.
16. Assist in the creation and upkeep of documentation related to studio support.
17. Serve as an escalation point for technology departments such as Asset Management and A/V.
18. Create and manage user accounts as necessary.
Qualifications
Ideal candidates will possess a strong background in technology support, with a focus on delivering high-quality service and solutions to enhance studio operations.
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