Front Desk Agent AM/PM/Overnight Position

2 weeks ago


Haverhill, Massachusetts, United States free-classifieds-usa Full time
Job Title: Front Desk Agent AM/PM/Overnight

We are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Marriott International. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Check guests in and out, handle room assignments, and ensure that all guest rooms are clean and ready for occupancy.
  • Process payments, handle guest complaints, and resolve any issues that may arise during the guest's stay.
  • Work closely with the housekeeping team to ensure that guest rooms are clean and ready for occupancy.
  • Participate in ongoing training and development to improve customer service skills and stay up-to-date on hotel policies and procedures.

Requirements:

  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • Excellent communication and problem-solving skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A fun and dynamic work environment.
  • A chance to work with a team of dedicated and passionate individuals who are committed to providing exceptional customer service.


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