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Front Desk Representative

2 months ago

Haverhill, Massachusetts, United States Wingate by Wyndham Charleston Airport Full time
Front Desk Agent Job Description

At Wingate by Wyndham Charleston Airport, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience.

Key Responsibilities:
  • Guest Check-In/Check-Out: Greet and welcome guests, complete check-in procedures, and ensure a smooth check-out process.
  • Customer Service: Respond to guest inquiries, resolve issues, and provide accurate information about hotel services and amenities.
  • Cash Handling: Process transactions, manage cash and credit transactions, and maintain accurate records.
  • Communication: Answer phone calls, respond to emails, and communicate effectively with guests, colleagues, and management.
  • Teamwork: Collaborate with other departments to ensure seamless operations and provide exceptional guest experiences.
Requirements:
  • Education: High School diploma or equivalent required.
  • Experience: Previous Front Desk experience preferred but not required.
  • Skills: Excellent communication and customer service skills, ability to work in a fast-paced environment, and proficiency in cash handling and basic computer skills.
What We Offer:
  • Competitive Pay: A rewarding salary and incentives for exceptional performance.
  • Benefits: Comprehensive benefits package, including health insurance, paid time off, and retirement plan.
  • Career Growth: Opportunities for advancement and professional development within our company.