Client Relations Specialist

1 week ago


Appleton Wisconsin, United States Labelink Full time
Position Overview:
Labelink is seeking a dedicated Client Relations Specialist to enhance our customer service team.

Compensation:
Starting pay is $19.50 per hour, with potential for negotiation based on relevant experience.

Work Schedule:
Monday to Thursday from 8:00 AM to 4:00 PM and Friday from 7:00 AM to 3:00 PM, including a paid 30-minute break.

Role Responsibilities:
This is a full-time position focused on establishing and maintaining strong relationships with key clients. The primary responsibilities include:
1. Engaging with a diverse range of customers and products through phone and email communication.
2. Providing prompt and effective solutions to inquiries regarding challenges, deadlines, pricing, and other customer-related matters.
3. Collaborating regularly with fellow Labelink employees to offer necessary support.
4. Accurately entering production job details into our 4D print management software on a daily basis.

Essential Skills:
The ideal candidate will possess:
- A high school diploma or equivalent.
- 2 to 5 years of customer service experience in a manufacturing environment.
- Strong written and verbal communication abilities.
- Exceptional attention to detail and accuracy in work.
- Proficiency in MS Office and other standard office software.
- Strong mathematical skills and the ability to multitask efficiently.
- A positive attitude when interacting with customers, suppliers, and colleagues.
- Capability to manage deadlines effectively and utilize company software for order entry.
- A team-oriented mindset with a commitment to learning new systems and methods.
- The ability to thrive in a fast-paced, demanding atmosphere while adhering to company policies and procedures.

Commitment to Excellence:
At Labelink, we strive to exceed customer expectations and ensure every client feels valued during their interactions with us. Our customer service representatives act as ambassadors for the company, contributing to a culture of integrity and accountability.

Benefits:
We offer a comprehensive benefits package, including health, dental, and vision insurance, life insurance, 401k with employer match, paid vacation, and holiday pay, among others.

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